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Showing 222 to 231 of 378 search results for fair treatment of vulnerable customers.

  1. Fair treatment of customers

  2. TR15/10: Fair treatment for consumers who suffer unauthorised transactions

    Thematic reviews Published: 28/07/2015 Last modified: 28/07/2015
    TR15/10: Fair treatment for consumers who suffer unauthorised transactions. Thematic reviews First published:. ... TR15/10: Fair treatment for consumers who suffer unauthorised transactions(PDF). We focused on current accounts and credit cards provided

  3. Innovation and improving outcomes

    Speeches Published: 17/06/2016 Last modified: 17/06/2016
    Speech by Christopher Woolard, Director of Strategy and Competition, delivered at the Global Digital Banking Conference on 16 June 2016 in London.

  4. Consumer credit research: debt management

    Tasks for regulated firms Published: 06/08/2015 Last modified: 16/02/2023
    Read our research to understand the debt management market and the people that use it. 

  5. Cautious optimism for the post-pandemic world

    Speeches Published: 23/04/2021 Last modified: 23/04/2021
    Speech by Charles Randell, Chair of the FCA and PSR, to the Finance & Leasing Association.

  6. The institutionalisation of customer service

    Speeches Published: 12/03/2013 Last modified: 01/07/2013
    Speech by Martin Wheatley - Managing Director, Conduct Business Unit at the Chartered Institute for Securities & Investment

  7. Update on the FCA’s review of RBS’s treatment of SME customers referred to its Global Restructuring Group

    Press Releases Published: 23/10/2017 Last modified: 23/10/2017
    The Financial Conduct Authority (FCA) today publishes an interim summary of the independent review of Royal Bank of Scotland’s (RBS) treatment of small and medium-sized enterprise (SME) customers transferred to its Global Restructuring Group (GRG).

  8. Is it a Wonderful Life?

    Speeches Published: 13/03/2019 Last modified: 16/08/2021
    Speech by Charles Randell, Chair, FCA delivered at the Retail Banking Conference 2019 in London

  9. Ageing population and financial services

    Occasional papers Published: 21/09/2017 Last modified: 21/09/2017
    In September 2017, we published our Occasional Paper, outlining the findings from a project that explored how the ageing population would impact the financial services industry. 

  10. Methodology note on calculating capital pressures

    Statements Published: 27/03/2013 Last modified: 29/03/2013
    In November 2012 the interim Financial Policy Committee recommended that the FSA takes action to ensure that the capital of UK banks and building societies reflects a proper valuation of their assets, a realistic assessment of future conduct costs

  11. Cryptoassets: AML / CTF regime - Registering with the FCA

    Published: 22/03/2023 Last modified: 01/07/2024
    You must register with us if you want to provide cryptoasset services that come within the scope of money laundering regulations. Find out if this applies to you and how to register.
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