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Showing 232 to 241 of 378 search results for fair treatment of vulnerable customers.

  1. Fair treatment of customers

  2. Automated investment services - our expectations

    Multi-firm reviews Published: 21/05/2018 Last modified: 07/05/2024
    The FCA carried out two reviews, the first looking at firms offering automated online discretionary investment management and the second looked at firms providing retail investment advice exclusively through automated channels. The FCA reports back

  3. FCA tells lenders to support consumers struggling with the cost of living

    Press Releases Published: 16/06/2022 Last modified: 16/06/2022
    The Financial Conduct Authority (FCA) is today writing to more than 3,500 lenders to remind them of the standards they should meet as consumers across the country are affected by the rising cost of living. With household bills expected to continue

  4. FCA publishes findings from the Ageing Population Project

    Press Releases Published: 21/09/2017 Last modified: 21/09/2017
    The Financial Conduct Authority (FCA) has today published an Occasional Paper outlining the findings from a project that explored how the ageing population would impact the Financial Services industry.

  5. Retail banking: our review of Basic Bank Accounts

    Multi-firm reviews Published: 11/02/2020 Last modified: 12/02/2020
    We have reviewed how retail banks provide information about Basic Bank Accounts.

  6. FCA writes to firms about the treatment of retained interest on customers’ cash balances

    Press Releases Published: 12/12/2023 Last modified: 12/12/2023
    The Financial Conduct Authority (FCA) has today written to investment platforms and SIPP operators setting out its concerns on the way they deal with any interest earned on customers’ cash balances.

  7. Relending by high-cost lenders

    Firms Multi-firm reviews Published: 06/08/2020 Last modified: 07/08/2020
    This report sets out our review findings of relending by firms in the high-cost lenders portfolio.

  8. The risks of token regulation

    Speeches Published: 06/09/2021 Last modified: 06/09/2021
    Speech by Charles Randell, Chair of the FCA and PSR, to the Cambridge International Symposium on Economic Crime

  9. FCA urges action on interest-only mortgages

    Press Releases Published: 30/01/2018 Last modified: 30/01/2018
    People with interest-only mortgages are being urged to contact their lender after the Financial Conduct Authority (FCA) found that many have still not talked to their lender about their repayment options.

  10. Firms making good progress in handling unauthorised transactions

    Press Releases Published: 28/07/2015 Last modified: 28/07/2015
    TR15/10: Fair treatment for consumers who suffer unauthorised transactions. ... Failure to act on customer’s instructions. • Theft of a debit or credit card.

  11. The hidden cost of domestic financial abuse: working together to improve outcomes

    Blogs Published: 17/05/2024 Last modified: 20/05/2024
    Domestic financial abuse has a huge impact on the lives of those who experience it.
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