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Showing 262 to 271 of 378 search results for fair treatment of vulnerable customers.
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Fair treatment of customers
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The FCA and our approach to Building Societies
Speech by Linda Woodall, Director of Mortgage & Consumer Lending Subdivision at the FCA, to the Building Societies Association (BSA). -
FCA appoints new Chair at the Financial Ombudsman Service
Baroness Zahida Manzoor CBE has been appointed Chair of the Financial Ombudsman Service. The appointment was made by the FCA Board with the approval of HM Treasury. -
FCA publishes Terms of Reference for the Retirement Outcomes Review
The FCA were also encouraged to see some firms taking active steps to raise awareness of pension scams among their customers which other firms could consider adopting. ... Christopher Woolard, Director of Strategy and Competition commented:. 'In our -
Financial promotions quarterly data 2024 Q1
We publish data on the number of financial promotions that it has taken action on to mitigate non-compliance with the our rules. This data is for 1 January 2024 and 31 March 2024. -
Financial Lives 2022 survey – people’s stories and the Consumer Duty
Read selected stories about the experiences of respondents who completed the Financial Lives 2022 survey. -
The FCA’s Consumer Duty will lead to a major shift in financial services
The Financial Conduct Authority (FCA) has confirmed its plans to bring in a new Consumer Duty, which will fundamentally improve how firms serve consumers. -
FCA publishes PPI complaints deadline Progress Report
The FCA has published an update on the progress of its payment protection insurance (PPI) consumer communications campaign and supporting supervisory work. -
FCA reminds consumers financially impacted by coronavirus of the support available
The FCA has published finalised guidance for firms, to ensure that mortgage customers whose homes may be repossessed are treated fairly and appropriately, particularly where there are risks of harm to customers who are vulnerable, including as a -
Uncle Buck LLP enters administration following FCA action
The FCA had concerns that Uncle Buck Finance LLP (Uncle Buck) was failing to meet the adequate resources Threshold Condition. Given the severity of these concerns, the FCA has required Uncle Buck to stop lending to customers. -
Outsourcing in the life insurance sector
We set out our findings from our review of outsourcing and third-party service providers. We identified governance over outsourcing as a priority area for supervision in the life insurers’ portfolio strategy