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Showing 272 to 281 of 378 search results for fair treatment of vulnerable customers.

  1. Fair treatment of customers

  2. The rationale for the FCA’s Mission and the context which the FCA operates in

    Speeches Published: 26/10/2016 Last modified: 10/11/2016
    Speech by Andrew Bailey, Chief Executive at the FCA, delivered at City Banquet, Mansion House.

  3. FCA publishes third MiFID II consultation paper

    Press Releases Published: 29/09/2016 Last modified: 29/09/2016
    The Financial Conduct Authority (FCA) has today (29 September 2016) published its third consultation paper on the implementation of the revised Markets in Financial Instruments Directive (MiFID II).

  4. Building societies: Facing the challenges and opportunities head on

    Speeches Published: 19/05/2016 Last modified: 19/05/2016
    Speech by Jonathan Davidson, Director of Supervision – retail and authorisations at the FCA, delivered at the Building Societies Association Annual Conference on 19 May 2016, in Gateshead.

  5. FCA and Industry Working Group on interest-only mortgages: terms of reference

    Mortgages Published: 21/02/2024 Last modified: 21/02/2024
    We are forming a working group to support and inform our review of existing interest-only guidance as well helping our understanding on how interest-only borrowers are currently treated.

  6. FCA proposes update to guidance on mortgages and consumer credit repossessions

    Statements Published: 13/01/2021 Last modified: 13/01/2021
    In November 2020, we announced further support for mortgage and consumer credit borrowers experiencing payment difficulties as a result of coronavirus (Covid-19).

  7. Charles Randell speech at the Annual Public Meeting 2018

    Speeches Published: 11/09/2018 Last modified: 11/09/2018
    Speech by Charles Randell, Chair, Financial Conduct Authority, delivered at the Annual Public Meeting at the QEII Centre, Westminster.

  8. Consumer Duty implementation plans

    Focus areas Multi-firm reviews Published: 25/01/2023 Last modified: 25/01/2023
    The Consumer Duty will set higher and clearer standards of consumer protection across financial services and require firms to act to deliver good outcomes for customers. The FCA sets out here the findings from their review of firms’ plans to embed

  9. SD Taylor Limited (trading as ‘Loans at Home’) enters Administration

    News stories Published: 16/03/2022 Last modified: 16/03/2022
    On 15 March 2022 SD Taylor Limited (trading as ‘Loans at Home’) was placed into administration. Chris Laverty, Trevor O’Sullivan and Andrew Charters of Grant Thornton UK LLP were appointed as Joint Administrators.

  10. Financial Lives survey highlights importance of the FCA’s Consumer Duty

    Press Releases Published: 26/07/2023 Last modified: 26/07/2023
    The FCA has found 7.4 million people unsuccessfully attempted to contact one or more of their financial services providers in the 12 months before May 2022, with the most vulnerable in society most likely to struggle with this. The figure comes from

  11. FCA says logbook lenders must raise standards

    Press Releases Published: 05/06/2014 Last modified: 09/12/2016
    Research published today lifts the lid on how these firms treat their customers. The FCA has found evidence of poor firm behaviour, including little or no affordability checks with some applicants encouraged to manipulate details of their income on
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