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Showing 322 to 331 of 378 search results for fair treatment of vulnerable customers.
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Fair treatment of customers
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FCA finalises its expectation for firms on maintaining access to cash for customers
The FCA has set out its expectations for the steps firms should take when considering closing branches or ATMs, or converting a free to use ATMs to pay to use. -
Product value and coronavirus: guidance for insurance firms
This guidance sets out our expectations for insurers and insurance intermediaries to consider the value of their products in light of the exceptional circumstances arising from coronavirus (Covid-19). -
Call of Duty: How putting customers front and centre will help industry innovate
Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at the 'Countdown to Implementation of the Consumer Duty' event. -
The equity release sales and advice process: key findings
Key findings from our exploratory work on later life lending, where we considered the borrowing opportunities available to consumers aged 55 and over, focusing on lifetime mortgages. -
Cryptoasset AML / CTF regime: feedback on good and poor quality applications
Feedback on good and poor quality applications made to the FCA under money laundering regulations. -
Culture in financial institutions: it’s everywhere and nowhere
Speech by Andrew Bailey, Chief Executive of the FCA, at the HKMA Annual Conference for Independent Non-Executive Directors. -
Action needed to ensure good outcomes for later life mortgage borrowers
Key findings of multi-firm work on later life mortgage advertising and advice. -
Speech: Culture in UK banking – regulatory priorities
Thus culture is both a major driver and potential mitigant of risk.Our ambition is that firms’ senior management lead and foster a culture that has the fair treatment of customers ... objectives and consumers.For instance, whether the latter are -
Mortgage lending & administration data items: FAQs
Mortgage lending & administration data items: FAQs -
FS20/14: Mortgages and coronavirus: additional guidance for firms – feedback on draft guidance for mortgages
Our guidance published in June 2020 will continue to provide support for those impacted by coronavirus until 31 October 2020 – with consumers able to take a first or second 3 month payment deferral until this date.