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Showing 332 to 341 of 378 search results for fair treatment of vulnerable customers.

  1. Fair treatment of customers

  2. Automated advice: existing rules and guidance

    Firms Published: 27/03/2022 Last modified: 10/02/2023
    Before applying for Innovation Pathways, read our existing rules and guidance to check whether your question is covered.

  3. Former Swinton executives fined and banned from senior roles after insurance add-ons mis-selling

    Press Releases Published: 05/11/2014 Last modified: 29/11/2021
    The Financial Conduct Authority (FCA) has fined three former senior executives of Swinton Group Limited (Swinton) £928,000. The FCA’s action follows previous enforcement action taken against Swinton: in 2013 it was fined £7.4m after it adopted

  4. FG13/7 - Dealing fairly with interest-only mortgage customers who risk being unable to repay their loan

    Finalised guidance Published: 29/08/2013 Last modified: 29/08/2013
    In May 2013, we consulted on guidance about dealing fairly with interest-only mortgage customers who risk being unable to repay their loan.

  5. FCA one year on – effective regulation goes hand-in-hand with sustainable businesses

    Speeches Published: 12/05/2014 Last modified: 13/05/2014
    Speech by Clive Adamson, FCA Director of Supervision, at the Building Societies Association (BSA). This is the text of the speech as drafted, which may differ from the delivered version.

  6. FCA to require insurance firms to publish details of last year’s premium

    Press Releases Published: 03/12/2015 Last modified: 03/12/2015
    It is important that insurers give their customers the information they need to do this and ensure they’re treating their customers fairly.”. ... general, and the treatment of long-standing customers in particular, delivers fair outcomes to consumers.

  7. Ounapuu Ltd (formerly Ferratum UK Limited) enters a Creditors’ Voluntary Liquidation

    News stories Published: 07/01/2022 Last modified: 17/02/2022
    On 31 December 2021 Ounapuu Ltd, formerly trading as Ferratum UK, was placed into a Creditors’ Voluntary Liquidation.

  8. Financial Lives 2022 survey - Key findings from the May 2022 survey: Executive summary

    Financial Lives Published: 26/07/2023 Last modified: 26/07/2023
    Executive summary for the key findings from the FCA’s Financial Lives February 2022 survey.

  9. Lloyds Banking Group fined £117m for failing to handle PPI complaints fairly

    Press Releases Published: 05/06/2015 Last modified: 05/06/2015
    Due to poor customer contact processes, some customers may not have had an opportunity to provide further evidence needed for complaint handlers to reach a fair outcome for their complaint. ... Lloyds has made significant progress towards the fairer

  10. Consumer Investments Strategy - 2 Year Update

    Corporate documents Published: 08/12/2023 Last modified: 13/05/2024
    The FCA provides a 2 year update on its progress against the workstreams and outcomes it committed to in its Consumer Investments Strategy in September 2021.

  11. The importance of culture in driving behaviours of firms and how the FCA will assess this

    Speeches Published: 19/04/2013 Last modified: 18/07/2013
    Speech by Clive Adamson, Director of Supervision, the FCA, at the CFA Society - UK Professionalism Conference, London. This is the text of the speech as drafted, which may differ from the delivered version.
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