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Showing 362 to 371 of 378 search results for fair treatment of vulnerable customers.

  1. Fair treatment of customers

  2. Rent-to-own provider Buy as You View to pay £939,000 to around 59,000 customers

    Press Releases Published: 22/03/2016 Last modified: 24/03/2016
    000 customers for historic unfair treatment. ... Customers who incurred these fees between November 2012, when BAYV published its customer charter, and March 2014 when BAYV ceased this practice will receive redress.

  3. Almost 4,000 customers due redress totalling £1.7 million from payday firm CashEuroNet, says FCA

    Press Releases Published: 04/11/2015 Last modified: 04/11/2015
    The 3,940 affected customers will receive redress totaling £1.7 million as follows:. ... It is important that firms carry out appropriate affordability checks and pay particular attention to fair treatment of those who have trouble meeting their loan

  4. Coronavirus and customers in financial difficulty: draft additional guidance for insurance and premium finance firms

    Guidance consultations Published: 16/10/2020 Last modified: 30/11/2020
    The FCA has announced proposals to help customers who hold insurance and premium finance products and who continue to face financial difficulties because of coronavirus (Covid-19).

  5. Coronavirus and customers in temporary financial difficulty: draft updated guidance for insurance and premium finance firms

    Policy and guidance Guidance consultations Published: 24/07/2020 Last modified: 24/07/2020
    We propose to extend the guidance for insurance and premium finance firms for a further three months, until 31 October 2020

  6. FCA fines Swinton Group Limited £7.38 million for mis-selling monthly add-on insurance policies

    Press Releases Published: 16/07/2013 Last modified: 17/09/2013
    The Financial Conduct Authority (FCA) has fined Swinton Group Limited (Swinton), one of the largest insurance retailers on the high street, £7,380,400 for mis-selling. The FCA found that Swinton’s aggressive sales strategy meant that it failed to

  7. Advice firms demonstrate some good practice on due diligence but greater consistency needed

    Press Releases Published: 19/02/2016 Last modified: 19/02/2016
    The relevant regulatory requirements and guidance are:. Principle for business 9: A firm must take reasonable care to ensure the suitability of its advice and discretionary decisions for any customer who

  8. Competition Policy in Financial Markets – the view from the regulators

    Speeches Published: 22/06/2016 Last modified: 22/06/2016
    Speech by Mary Starks, Director of Competition, FCA, delivered at the Centre for Competition Policy (CCP) Conference on 10 June in Norwich.

  9. Credit cards (including retail revolving credit) and coronavirus: temporary guidance for firms

    Finalised guidance Published: 09/04/2020 Last modified: 13/01/2022
    FCA publishes temporary guidance on credit cards during the coronavirus situation

  10. FS20/15: Consumer credit (including overdrafts) and coronavirus: Additional guidance for firms - Feedback on draft guidance

    Feedback statements Published: 30/09/2020 Last modified: 30/09/2020
    Our guidance published in July 2020 will continue to provide support for those impacted by coronavirus until 31 October 2020. 

  11. FS20/13: Coronavirus and customers in temporary financial difficulty: feedback on draft updated guidance for insurance and premium finance firms

    Policy and guidance Feedback statements Published: 11/08/2020 Last modified: 20/08/2020
    We summarise the feedback we received on our proposed measures for insurance and premium finance firms, and our response.
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