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Showing 92 to 101 of 378 search results for fair treatment of vulnerable customers.
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Fair treatment of customers
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How implementing the Mortgage Market Review will shape the new market
Speech by Linda Woodall, Director of Mortgages and Consumer Lending, the FCA, at the Financial Services Expo, London. This is the text of the speech as drafted, which may differ from the delivered version. -
Chief Executive speaks at APM about recent work and future challenges
Speech by Andrew Bailey, Chief Executive at the FCA, delivered at our 2016 Annual Public Meeting. -
Coronavirus and customers in temporary financial difficulty: draft guidance for insurance and premium finance firms
FCA guidance on our expectations for firms when dealing with customers of general insurance and pure protection contracts who may be experiencing temporary financial difficulty because of coronavirus -
FCA on fair treatment of longstanding customers review
FCA on fair treatment of longstanding customers review. Statements First published:. ... On 3. rd. March 2016 the Financial Conduct Authority announced investigations into six firms as a result of its thematic review into the fair treatment of -
TR19/3: Review of the fair treatment of with-profits customers
We commenced our review with an assessment of all the areas across the with-profits market where there is potential for customer harm. After identifying those areas we regard as presenting the highest potential for customer harm, we conducted a -
FCA statement on fair treatment of long standing customers in life insurance
FCA statement on fair treatment of long standing customers in life insurance. ... The work on fair treatment of long standing customers in life insurance is a supervisory piece of work. -
Dear CEO Letter: Fair Treatment of With-Profits Customers [pdf]
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TR18/1: The fair treatment of existing interest-only mortgage customers
This report shares the findings of our thematic review into the fair treatment of existing interest-only mortgage customers by lenders. -
FG17/4: The fair treatment of mortgage customers in payment shortfall: impact of automatic capitalisations
We are publishing finalised guidance on the treatment of customers with mortgage payment shortfalls. The guidance covers remediation for mortgage customers who may have been affected by the way firms calculate these customers’ monthly mortgage -
Fair treatment of long-standing customers in the life insurance sector: FG16/8
In this Finalised Guidance we set out our expectations on the actions life insurance firms should take to treat their closed-book customers fairly.