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Showing 191 to 200 of 720 search results for firm-level complaints data.

  1. Publications

    Last modified: 19/03/2024
    Policy and guidance, corporate documents, notices and decisions, data, research and forms

  2. The Financial Conduct Authority and industry agree to improve the way consumer complaints are dealt with

    Press Releases Published: 17/11/2014 Last modified: 01/11/2016
    Moreover, understanding the underlying reasons for complaints can help head off future problems. ... The review did not deal with PPI complaints, which have been addressed separately.

  3. Overall complaints fell by 1.4%, driven by a reduction in complaints related to current accounts and savings accounts. PPI complaints rise

    Press Releases Published: 30/03/2016 Last modified: 07/02/2022
    Financial services firms received 2.11 million new complaints between July and December 2015, according to new complaints data published today by the Financial Conduct Authority.

  4. Clydesdale Bank fined £20,678,300 for serious failings in PPI complaint handling

    Press Releases Published: 14/04/2015 Last modified: 30/09/2016
    In mid-2011 Clydesdale implemented inappropriate policies which meant that its PPI complaint handlers were not taking into account all relevant documents when deciding how to deal with complaints. ... Clydesdale’s inappropriate policies meant that, for

  5. Ex-gratia payments for complaint handling delays

    About us Published: 29/04/2022 Last modified: 29/04/2022
    We explain our approach when we consider making an ex-gratia (goodwill) payment because of the distress or inconvenience caused by avoidable delays in our complaint handling.

  6. CP13/4: Distribution of retail investments: referrals to discretionary investment managers and adviser complaints reporting

    Consultation papers Published: 04/07/2013 Last modified: 07/02/2022
    We are consulting on some aspects of how to apply rules from our Retail Distribution Review.

  7. Financial crime

    Tasks for firms Published: 30/07/2015 Last modified: 11/03/2024
    Integrity of the UK's financial markets requires the FCA to ensure firms have effective systems and controls to detect, prevent and deter financial crime. Learn from good and poor examples and browse our guide to financial crime.

  8. CP15/39: Rules and guidance on payment protection insurance complaints

    Consultation papers Published: 26/11/2015 Last modified: 30/11/2015
    CP15/39: Rules and guidance on payment protection insurance complaints. Consultation papers First published:. ... In this paper, we consult on proposed new rules and guidance for payment protection insurance (PPI) complaints.

  9. Report competition law infringements

    Last modified: 20/10/2021
    Please let us know if you have contacted any other regulators or organisations with your complaint. ... Address. Email. Have you contacted any other regulators or organisations with your complaint?

  10. Bank or building society

    Last modified: 22/09/2017
    of business(Chapter 8 in our Approach Document), Complaints handling (Chapter 11 in our Approach Document), Reporting and notifications (Chapter 13 in our Approach Document) and Access to payment account services
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