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Showing 281 to 290 of 720 search results for firm-level complaints data.

  1. Monthly PPI refunds and compensation

    Data Published: 07/05/2020 Last modified: 29/04/2021
    The FCA provides figures on refunds and compensation paid to customers who have complained about PPI.

  2. New rules on packaged bank accounts have improved standards, but firms have more work to do on sales and complaints handling

    Press Releases Published: 20/10/2016 Last modified: 20/10/2016
    The Financial Conduct Authority (FCA) has today published findings from its thematic review of packaged bank accounts.

  3. Pension scams

    Consumers Scams Published: 10/08/2017 Last modified: 20/03/2023
    Don’t let a scammer enjoy your retirement. Find out how pension scams work, how to avoid them, and what to do if you suspect a scam.

  4. Our Annual Report and Accounts 2021/22

    Annual reports Published: 19/07/2022 Last modified: 21/10/2022
    Our Annual Report and Accounts give updates on what we have delivered and achieved in the past year.

  5. CP20/11 engagement information

    FOI Release Date of Release: 14/10/2020
    FCA provides information on engagement with complaints scheme users and consumer organisations on CP20/11.

  6. Binary options scams

    Consumers Scams Published: 10/08/2017 Last modified: 20/03/2023
    Find out how binary options work, how to avoid scams and what to do if you’re scammed.

  7. CP18/18: Guidance on regular premium PPI complaints and recurring non-disclosure of commission

    Consultation papers Published: 04/07/2018 Last modified: 15/04/2019
    This paper consults on new guidance that clarifies our expectations about the handling of certain regular premium payment protection insurance (PPI) complaints. 

  8. Our use of cookies

    Last modified: 15/12/2023
    Find out about the individual cookies the FCA uses on fca.org.uk, and why it uses them.

  9. Consumer credit reporting

    Tasks for regulated firms Published: 11/05/2015 Last modified: 09/02/2023
    Find out the reporting requirements for firms authorised to carry out regulated consumer credit activities.

  10. FCA statement - insuring SMEs: business interruption

    Statements Published: 01/05/2020 Last modified: 01/05/2020
    FCA announces it intends to obtain a court declaration to resolve contractual uncertainty in business interruption insurance cover
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