Search results
Showing 331 to 340 of 720 search results for firm-level complaints data.
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SRO / TMPR fees and levies
We explain the fees that firms in the TPR and TMPR will need to pay. -
Customer Understanding of Transactions
their approach to designing products, providing understandable information to consumers and dealing with complaints. -
Report a concern: mutual societies
How and to whom you can report a concern about a mutual society. -
FCA publishes update on PPI work – firms have improved complaints handling and are reopening two and a half million old complaints to ensure fair redress is paid
In 2012 and 2013 the proportion of complaints being upheld, known as the uphold rate, fell. ... of complaints were overturned, in late 2012 it reduced to 60%, and, in late 2013, to 56%. -
Our supervision overview
Speech by Clive Adamson, director of supervision, at the General Insurance conference, London. -
Consumer investments data review April 2020 - March 2021
A summary of the FCA's work to tackle consumer harm in the investment market, between 1 April 2020 and 31 March 2021. -
Financial Conduct Authority statement on PPI
In Consultation Paper 16/20 (August 2016), we published proposals for rules and guidance on payment protection insurance complaints (PPI). This included proposed rules and guidance concerning a deadline for PPI complaints, and on how firms should -
Statement on Plevin v Paragon Personal Finance Ltd
In January, the Financial Conduct Authority (FCA) announced that it would be collecting evidence on current trends in complaints on payment protection insurance (PPI). -
Consumer Credit Seminar
Speech by Linda Woodall, Director of Mortgage and Consumer Lending of the FCA. -
Personal data and recruitment
How and why the FCA uses applicants' personal data collected during the recruitment process.