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Showing 561 to 570 of 720 search results for firm-level complaints data.
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FCA says logbook lenders must raise standards
Research published today lifts the lid on how these firms treat their customers. The FCA has found evidence of poor firm behaviour, including little or no affordability checks with some applicants encouraged to manipulate details of their income on -
FCA confirms greater access for SMEs to the Financial Ombudsman Service
The Financial Conduct Authority (FCA) has today confirmed plans to extend access to the Financial Ombudsman Service (‘the ombudsman service’) to more small and medium-sized enterprises (SMEs). -
Personal data and surveys, consultations and market research
How and why the FCA uses personal data to carry out surveys, consultations and market research as part of its work as a regulator. -
FCA response to Payment Systems Regulator’s paper on authorised push payment scams
The Financial Conduct Authority (FCA) has contributed to the Payment Systems Regulator (PSR) paper on 'Authorised Push Payment Scams'. -
Payday lenders failing customers in arrears, says FCA
repayment plans that were clearly unsustainable and subsequently failed. firms not dealing appropriately with issues when things went wrong, for example staff failing to investigate or acknowledge complaints and customers having ... we have restricted -
Information on Covid whistleblowing reports for 2020/21 - August 2021
The FCA provides information on the covid-specific whistleblower allegations referred to in the FCA's annual report for 2020/21. -
Information on enforcement on transparency of consumer facing documents - June 2022
The FCA provides information on its enforcement of section 68 of the Consumer Rights Act 2015 in relation to the 'transparency' of consumer-facing documents. -
FCA launches consultation on General Insurance value measures data
Today the Financial Conduct Authority (FCA) has launched a consultation proposing new rules requiring firms to report General Insurance (GI) value measures data to the FCA for publication. Alongside the Consultation Paper, the FCA has also published -
Key features of logbook loans and the market
Find out about the features and trends in the logbook loans market. -
Relending by high-cost lenders
This report sets out our review findings of relending by firms in the high-cost lenders portfolio.