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Showing 102 to 111 of 361 search results for firms on the fair treatment of vulnerable customers.

  1. Fair treatment of customers

  2. TR19/3: Review of the fair treatment of with-profits customers

    Thematic reviews Published: 25/04/2019 Last modified: 24/06/2019
    We commenced our review with an assessment of all the areas across the with-profits market where there is potential for customer harm. After identifying those areas we regard as presenting the highest potential for customer harm, we conducted a

  3. Rent-to-own

    Tasks for regulated firms Published: 18/07/2016 Last modified: 13/02/2023
    The FCA provides information on regulating rent-to-own sector.

  4. Dear Chair letter to firms on fair treatment of SME customers during collections and recoveries [pdf]

    Correspondence Published: 12/07/2022
    Letter to retail banks with small and medium sized enterprise customers on action needed to ensure fair treatment.

  5. Claims management companies

    Claims management companies Last modified: 13/03/2023
    On 1 April 2019 the FCA will become the regulator of claims management companies in England, Wales and Scotland. Find out more.

  6. Mortgage Payment Protection Insurance (MPPI)

    Tasks for regulated firms Published: 24/02/2016 Last modified: 10/02/2023
    Read details of the agreement drawn up between the FCA and the MPPI industry to ensure customers receive fair treatment, outlining the action firms should take and where you can find further information.

  7. Consumer credit – Treating customers fairly

    Consumer credit firms Published: 23/04/2019 Last modified: 16/02/2023
    We set out why treating customers fairly should be at the heart of your business.

  8. Your rights with financial services

    Consumers Your rights Published: 20/03/2023 Last modified: 31/07/2023
    Your rights as a consumer are protected by law. Find out what to expect from your providers, and where you can go if something goes wrong.

  9. FCA statement on fair treatment of long standing customers in life insurance

    Statements Published: 28/03/2014 Last modified: 28/03/2014
    FCA statement on fair treatment of long standing customers in life insurance. ... The work on fair treatment of long standing customers in life insurance is a supervisory piece of work.

  10. Information request to with-profits firms

    News stories Published: 30/06/2017 Last modified: 30/06/2017
    Today we have issued an information request to the majority of firms with with-profits business to help us carry out a multi-firm review of the sector.

  11. FG17/4: The fair treatment of mortgage customers in payment shortfall: impact of automatic capitalisations

    Finalised guidance Published: 24/04/2017 Last modified: 24/04/2017
    We are publishing finalised guidance on the treatment of customers with mortgage payment shortfalls. The guidance covers remediation for mortgage customers who may have been affected by the way firms calculate these customers’ monthly mortgage
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