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Showing 172 to 181 of 361 search results for firms on the fair treatment of vulnerable customers.

  1. Fair treatment of customers

  2. Coronavirus (Covid-19): Information for firms on working with consumers and clients

    Published: 10/12/2020 Last modified: 10/12/2020
    Information for firms on the impact of coronavirus on consumers, including access to cash, accessing restricted savings and handling consumer claims.

  3. What firms should focus on

    Good and poor practice Published: 05/08/2015 Last modified: 14/06/2023
    The FCA's key messages for firms on unfair contract terms and examples of good and poor practice.

  4. TR19/1: Debt management sector thematic review

    Thematic reviews Published: 15/03/2019 Last modified: 15/03/2019
    This report shares the key findings of our thematic review of the debt management sector.We committed in our 2017/18 Business Plan to assess how the market is operating and whether firms are meeting customer needs and our standards.

  5. FCA proposes cap on early exit charges

    Press Releases Published: 26/05/2016 Last modified: 26/05/2016
    The new cap is not related to the recent review of the fair treatment of longstanding customers. ... The duty placed on the FCA by HMT is focused solely on exit charges for customers accessing their pension freedoms.

  6. Statement on funeral plan provider applications

    Statements Published: 15/02/2022 Last modified: 15/02/2022
    From 29 July 2022, the Financial Conduct Authority (FCA) will regulate funeral plan providers, following a change in the law.

  7. TR15/8: Quality of debt management advice

    Thematic reviews Published: 25/06/2015 Last modified: 16/08/2021
    This paper reports on the findings of the FCA's thematic review of the quality of debt management advice.

  8. Novaloans Ltd (trading as Cash4UNow) enters administration

    Firms in administration News stories Published: 25/10/2023 Last modified: 25/10/2023
    On 23 October 2023, Novaloans Ltd (trading as Cash4UNow) went into administration.

  9. FCA sets out its priorities for 2019/20

    Press Releases Published: 17/04/2019 Last modified: 13/03/2024
    The FCA published our Business Plan for 2019/20, outlining key priorities for the year.

  10. Financial Conduct Authority sets out agenda and priorities for consumer credit

    Press Releases Published: 31/07/2017 Last modified: 09/05/2024
    The FCA has published the outcome of its review into high-cost credit, which includes its assessment of the effectiveness of the payday loan price cap.

  11. Messages firms can give customers about investments and life assurance following market volatility

    Firms Last modified: 13/08/2021
    We are giving firms extra time to produce their annual and half-yearly reports and accounts because of the impact of coronavirus (Covid-19).
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