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Showing 212 to 221 of 361 search results for firms on the fair treatment of vulnerable customers.

  1. Fair treatment of customers

  2. Relending by high-cost lenders

    Firms Multi-firm reviews Published: 06/08/2020 Last modified: 07/08/2020
    This report sets out our review findings of relending by firms in the high-cost lenders portfolio.

  3. Ageing population and financial services

    Occasional papers Published: 21/09/2017 Last modified: 21/09/2017
    In September 2017, we published our Occasional Paper, outlining the findings from a project that explored how the ageing population would impact the financial services industry. 

  4. FCA urges action on interest-only mortgages

    Press Releases Published: 30/01/2018 Last modified: 30/01/2018
    People with interest-only mortgages are being urged to contact their lender after the Financial Conduct Authority (FCA) found that many have still not talked to their lender about their repayment options.

  5. FCA publishes findings from the Ageing Population Project

    Press Releases Published: 21/09/2017 Last modified: 21/09/2017
    The Financial Conduct Authority (FCA) has today published an Occasional Paper outlining the findings from a project that explored how the ageing population would impact the Financial Services industry.

  6. Tackling the hard questions

    Speeches Published: 28/04/2016 Last modified: 02/07/2024
    Speech by Mark Steward, director of enforcement and market oversight, at the Thomson Reuters Annual Compliance and Risk Summit 2016.

  7. SD Taylor Limited (trading as ‘Loans at Home’) enters Administration

    News stories Published: 16/03/2022 Last modified: 16/03/2022
    On 15 March 2022 SD Taylor Limited (trading as ‘Loans at Home’) was placed into administration. Chris Laverty, Trevor O’Sullivan and Andrew Charters of Grant Thornton UK LLP were appointed as Joint Administrators.

  8. FCA bans debt management couple for misappropriating client money

    Press Releases Published: 23/10/2017 Last modified: 23/10/2017
    The Financial Conduct Authority (FCA) has today banned Adrian and Christine Whitehurst, former directors of debt management firm First Step Finance Limited (now dissolved), for dishonestly misappropriating client money. Over 4000 customers lost a

  9. Consumer Duty: Findings from our review of fair value frameworks

    Good and poor practice Published: 10/05/2023 Last modified: 17/11/2023
    Read the findings of our review into firms’ approaches to fair value assessments under the Consumer Duty.

  10. Regulatory priorities for retail banking

    Speeches Published: 23/11/2017 Last modified: 23/11/2017
    Speech delivered by Karina McTeague, Director of Retail Banking Supervision at the FCA, at the Westminster Business Forum on retail banking and payments.

  11. HomeServe fined £30 million for widespread failings

    Press Releases Published: 13/02/2014 Last modified: 13/02/2014
    HomeServe has accepted that it needed to restore its customer focus and move away from a culture of putting profits before treating customers fairly. ... Firms must put the interests of customers at the heart of their business if we are to restore trust
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