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Showing 232 to 241 of 361 search results for firms on the fair treatment of vulnerable customers.

  1. Fair treatment of customers

  2. Sustainability

    Speeches Published: 22/07/2014 Last modified: 05/08/2014
    an issue; does the firm know who is accountable for what within their firms and do they hold them to account? ... Remuneration schemes play an important role in setting the sales culture of a firm, influencing how and what staff sell to customers.

  3. Consumer credit research: debt management

    Tasks for regulated firms Published: 06/08/2015 Last modified: 16/02/2023
    Read our research to understand the debt management market and the people that use it. 

  4. Uncle Buck LLP enters administration following FCA action

    News stories Published: 27/03/2020 Last modified: 27/03/2020
    The FCA had concerns that Uncle Buck Finance LLP (Uncle Buck) was failing to meet the adequate resources Threshold Condition. Given the severity of these concerns, the FCA has required Uncle Buck to stop lending to customers.

  5. Hamsard 3225 Limited (trading as CLC Finance) enters administration

    News stories Published: 08/08/2023 Last modified: 08/08/2023
    On 8 August 2023 Hamsard 3225 Limited entered into administration. Robert Maxwell and Julian Pitts of Begbies Traynor (Central) LLP were appointed joint administrators.

  6. The institutionalisation of customer service

    Speeches Published: 12/03/2013 Last modified: 01/07/2013
    Speech by Martin Wheatley - Managing Director, Conduct Business Unit at the Chartered Institute for Securities & Investment

  7. Cautious optimism for the post-pandemic world

    Speeches Published: 23/04/2021 Last modified: 23/04/2021
    Speech by Charles Randell, Chair of the FCA and PSR, to the Finance & Leasing Association.

  8. GC13/2 Dealing fairly with interest-only mortgage customers who risk being unable to repay their loan

    Guidance consultations Published: 02/05/2013 Last modified: 03/10/2016
    This guidance sets out what we expect firms to do to ensure the fair treatment of customers who are unable to repay the capital sum at the end of the term. ... The guidance sets out the FCA’s views on how firms can act in line with Principle 6 to

  9. The FCA’s Consumer Duty will lead to a major shift in financial services

    Press Releases Published: 27/07/2022 Last modified: 27/07/2022
    The Financial Conduct Authority (FCA) has confirmed its plans to bring in a new Consumer Duty, which will fundamentally improve how firms serve consumers.

  10. FCA and Industry Working Group on interest-only mortgages: terms of reference

    Mortgages Published: 21/02/2024 Last modified: 21/02/2024
    We are forming a working group to support and inform our review of existing interest-only guidance as well helping our understanding on how interest-only borrowers are currently treated.

  11. Financial Lives survey highlights importance of the FCA’s Consumer Duty

    Press Releases Published: 26/07/2023 Last modified: 26/07/2023
    The FCA has found 7.4 million people unsuccessfully attempted to contact one or more of their financial services providers in the 12 months before May 2022, with the most vulnerable in society most likely to struggle with this. The figure comes from
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