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Showing 302 to 311 of 361 search results for firms on the fair treatment of vulnerable customers.
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Fair treatment of customers
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Balancing regulatory objectives in the dynamic consumer credit market
Speech by Jonathan Davidson, Director of Supervision – retail and authorisations at the FCA, at the Future of Lending Conference. -
The equity release sales and advice process: key findings
Key findings from our exploratory work on later life lending, where we considered the borrowing opportunities available to consumers aged 55 and over, focusing on lifetime mortgages. -
Product value and coronavirus: guidance for insurance firms
This guidance sets out our expectations for insurers and insurance intermediaries to consider the value of their products in light of the exceptional circumstances arising from coronavirus (Covid-19). -
Four former directors of online consumer credit broker banned for misleading customers
The Financial Conduct Authority (FCA) has banned David James Carter Mullins, Edward John Booth, Christopher Paul Brotherton and Mark Robert Kennedy, the former directors and shareholders of Secure My Money Limited (now dissolved). -
Beyond regulation: thinking creatively about consumer credit
Speech by Christopher Woolard, Executive Director of Strategy and Competition at the FCA, delivered at the Responsible Finance Conference, Glasgow. -
Draft Guidance: Consumer Credit and coronavirus: updated Tailored Support Guidance for firms
This guidance applies in the exceptional circumstances arising out of the coronavirus (Covid-19) pandemic and its impact on the financial situation of consumer credit customers. -
FCA to require insurance firms to publish details of last year’s premium
guidance that firms maintain records of past premiums. The FCA is also reminding firms of their obligations to treat customers fairly, and to consider how their approach to renewal pricing in ... general, and the treatment of long-standing customers in -
Speech: Darwin and an evolution in price discrimination
First, a firm charging a uniform price to all customers identifies a group of consumers that is currently unserved. ... How could it be fair? Also, firms are unlikely to lower prices sufficiently to offset high, back-book returns. -
Coronavirus and customers in temporary financial difficulty: updated guidance for insurance and premium finance firms
This guidance sets out measures to help customers who hold insurance and premium finance products and who are in financial difficulty because of coronavirus. -
Financial promotions quarterly data 2023 Q1
We publish data on the number of financial promotions that it has taken action on to mitigate non-compliance with the our rules. This data is for 1 January 2023 to 31 March 2023 .