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Showing 322 to 331 of 361 search results for firms on the fair treatment of vulnerable customers.

  1. Fair treatment of customers

  2. How can we ensure that Big Data does not make us prisoners of technology?

    Speeches Published: 11/07/2018 Last modified: 11/07/2018
    Speech by Charles Randell, Chair, Financial Conduct Authority and Payment Systems Regulator, delivered at Reuters Newsmaker event, London.

  3. Coronavirus and customers in temporary financial difficulty: guidance for insurance and premium finance firms

    Policy and guidance Finalised guidance Published: 14/05/2020 Last modified: 30/10/2020
    We set out our expectations for firms when considering the fair treatment of existing customers, and in particular customers with temporary financial difficulties due to coronavirus.

  4. FCA publishes review into unsecured credit market

    Press Releases Published: 02/02/2021 Last modified: 02/02/2021
    We have published a report on change and innovation in the unsecured consumer credit market following a Review by former Interim Chief Executive, Christopher Woolard CBE

  5. Almost 4,000 customers due redress totalling £1.7 million from payday firm CashEuroNet, says FCA

    Press Releases Published: 04/11/2015 Last modified: 04/11/2015
    Almost 4,000 customers due redress totalling £1.7 million from payday firm CashEuroNet, says FCA. ... It is important that firms carry out appropriate affordability checks and pay particular attention to fair treatment of those who have trouble meeting

  6. Coronavirus and customers in financial difficulty: draft additional guidance for insurance and premium finance firms

    Guidance consultations Published: 16/10/2020 Last modified: 30/11/2020
    The FCA has announced proposals to help customers who hold insurance and premium finance products and who continue to face financial difficulties because of coronavirus (Covid-19).

  7. Morses Club Limited and Shelby Finance Ltd (trading as Dot Dot Loans) enter administration

    News stories Published: 20/11/2023 Last modified: 20/11/2023
    Morses Club Limited and its wholly owned subsidiary Shelby Finance Ltd (trading as Dot Dot Loans) have entered administration.

  8. Cryptoasset AML / CTF regime: feedback on good and poor quality applications

    Tasks for firms Published: 22/03/2023 Last modified: 03/07/2024
    Feedback on good and poor quality applications made to the FCA under money laundering regulations.

  9. The importance of culture in driving behaviours of firms and how the FCA will assess this

    Speeches Published: 19/04/2013 Last modified: 18/07/2013
    Speech by Clive Adamson, Director of Supervision, the FCA, at the CFA Society - UK Professionalism Conference, London. This is the text of the speech as drafted, which may differ from the delivered version.

  10. Consumers struggling to understand structured products as Financial Conduct Authority calls for improvements from firms

    Press Releases Published: 05/03/2015 Last modified: 25/11/2021
    A behavioural economics research paper published today by the Financial Conduct Authority (FCA) has found that many consumers overestimate the expected returns on structured deposits.

  11. Financial Lives 2022 survey - Key findings from the May 2022 survey: Executive summary

    Financial Lives Published: 26/07/2023 Last modified: 26/07/2023
    Executive summary for the key findings from the FCA’s Financial Lives February 2022 survey.
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