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Showing 342 to 351 of 361 search results for firms on the fair treatment of vulnerable customers.

  1. Fair treatment of customers

  2. Mortgage lending & administration data items: FAQs

    Tasks for regulated firms Published: 06/05/2016 Last modified: 13/06/2022
    Mortgage lending & administration data items: FAQs

  3. FS20/13: Coronavirus and customers in temporary financial difficulty: feedback on draft updated guidance for insurance and premium finance firms

    Policy and guidance Feedback statements Published: 11/08/2020 Last modified: 20/08/2020
    We summarise the feedback we received on our proposed measures for insurance and premium finance firms, and our response.

  4. FS20/15: Consumer credit (including overdrafts) and coronavirus: Additional guidance for firms - Feedback on draft guidance

    Feedback statements Published: 30/09/2020 Last modified: 30/09/2020
    Our guidance published in July 2020 will continue to provide support for those impacted by coronavirus until 31 October 2020. 

  5. Culture in financial institutions: it’s everywhere and nowhere

    Speeches Published: 16/03/2017 Last modified: 20/03/2017
    Speech by Andrew Bailey, Chief Executive of the FCA, at the HKMA Annual Conference for Independent Non-Executive Directors.

  6. Speech: Culture in UK banking – regulatory priorities

    Insight Published: 18/10/2016 Last modified: 17/02/2017
    To explain the last point a little.There is a long history of apparently clear principles of financial conduct regulation such as ‘treating customers fairly’ and of firms signing up for ... Thus culture is both a major driver and potential mitigant

  7. The FCA fines Porta Verde £25,000 for serious failings in its appointed representatives’ sales practices

    Press Releases Published: 13/12/2013 Last modified: 08/11/2016
    and vulnerable customers, between October 2010 and June 2012. ... Principle 7 requires firms to communicate with its customers in a way that is clear, fair and not misleading.

  8. Fairness, flexibility and the long-term view: the FCA’s vision for the mortgage market

    Speeches Published: 06/11/2018 Last modified: 06/11/2018
    Speech by Christopher Woolard, Executive Director of Strategy and Competition at the FCA, delivered at the UK Finance Annual Mortgage Conference, London.

  9. Advice firms demonstrate some good practice on due diligence but greater consistency needed

    Press Releases Published: 19/02/2016 Last modified: 19/02/2016
    Firms’ staff need to feel able to question the firm’s approach and there should be processes in place to allow for this. ... The relevant regulatory requirements and guidance are:. Principle for business 9: A firm must take reasonable care to ensure

  10. Review of host Authorised Fund Management firms

    Multi-firm reviews Published: 30/06/2021 Last modified: 05/08/2021
    We wanted to test the viability of the host AFM business models and assess whether conflicts of interests were being effectively managed.

  11. Credit cards (including retail revolving credit) and coronavirus: temporary guidance for firms

    Finalised guidance Published: 09/04/2020 Last modified: 13/01/2022
    FCA publishes temporary guidance on credit cards during the coronavirus situation
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