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Showing 52 to 61 of 361 search results for firms on the fair treatment of vulnerable customers.
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Fair treatment of customers
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CP21/13: A new Consumer Duty
We consult on a Consumer Duty that would set clearer and higher expectations for firms’ standards of care towards customers -
Consumer Duty implementation: good practice and areas for improvement
What firms are doing well and what they could do better. -
DP 21/2: Diversity and inclusion in the financial sector – working together to drive change
We are engaging financial firms and other stakeholders in a discussion on how we can accelerate the pace of meaningful change on diversity and inclusion in the sector. -
FCA publishes review of business interruption insurance claims handling
The FCA publishes the latest BI data and sets out examples of good practice and where insurance firms have fallen short of expectations in their handling of BI claims. -
FCA and PSR respond to announcement from Cash Action Group (CAG)
We respond to the Cash Action Group’s (CAG) announcement that retail banks and building societies will create an independent body to assess the needs of local communities and direct cash solutions. -
Keeping up with the credit sector: the FCA’s view on the market today
Speech by Jonathan Davidson, Director of Supervision – retail and authorisations at the FCA, at Credit Summit in London. -
Insurance multi-firm review of outcomes monitoring under the Consumer Duty
Our review of insurance firm approaches to monitoring customer outcomes. -
Payments after PSD2: evolution or revolution
Speech delivered by Karina McTeague, Director of Retail Banking Supervision at the FCA, at the Pay360 Conference. -
Insurance providers warned not to undervalue cars or other insured items when settling claims
Insurance firms have been warned not to undervalue cars and other insured items when settling insurance claims especially during the cost of living squeeze. -
FCA contacting 16,000 customers of debt management firm, PDHL
FCA contacting 16,000 customers of debt management firm, PDHL. Press Releases First published:. ... The FCA was concerned about the firm’s treatment of its customers.