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Showing 92 to 101 of 361 search results for firms on the fair treatment of vulnerable customers.

  1. Fair treatment of customers

  2. Our Perimeter Report

    Annual reports Published: 20/07/2022 Last modified: 05/04/2024
    Our perimeter (remit) determines the activities we regulate and the level of protection consumers can expect when they buy financial services and products

  3. Impact Assessment: FG21/1: Guidance on the treatment of vulnerable customers [pdf]

    Impact assessments Published: 20/12/2021
    This impact assessment relates to FG21/1: Guidance on the treatment of vulnerable customers.

  4. Management information

    Tasks for regulated firms Published: 12/05/2015 Last modified: 15/02/2023
    Management information (MI) is important in analysing trends, helping you forecast the future and solve problems. Learn more about how you should use it.

  5. Business interruption insurance

    Firms Focus areas Published: 11/05/2020 Last modified: 26/07/2024
    Find out about how we obtained legal clarity on business interruption (BI) insurance during the coronavirus (Covid-19) crisis. 

  6. FCA on fair treatment of longstanding customers review

    Statements Published: 07/09/2017 Last modified: 07/09/2017
    FCA on fair treatment of longstanding customers review. Statements First published:. ... On 3. rd. March 2016 the Financial Conduct Authority announced investigations into six firms as a result of its thematic review into the fair treatment of

  7. FG17/4: The fair treatment of mortgage customers in payment shortfall: impact of automatic capitalisation [pdf]

    Finalised guidance Published: 24/04/2017
    We are publishing finalised guidance on the treatment of customers with mortgage payment shortfalls. The guidance covers remediation for mortgage customers who may have been affected by the way firms calculate these customers’ monthly mortgage

  8. GC16/6: The fair treatment of mortgage customers in payment shortfall: impact of automatic capitalisations [pdf]

    Guidance consultations Published: 19/10/2016
    We are consulting on new guidance on the treatment of customers with mortgage payment shortfalls. The guidance covers remediation for mortgage customers who may have been affected by the way firms calculate these customers’ monthly mortgage

  9. FS20/5: Coronavirus and customers in temporary financial difficulty: guidance for insurance and premium finance firms [pdf]

    Feedback statements Published: 14/05/2020
    We summarise feedback we received on our proposed measures - and our response - for insurance and premium finance firms on the fair treatment of customers in temporary financial difficulty as a result of coronavirus (Covid-19)

  10. FG16/8: Fair treatment of long-standing customers in the life insurance sector [pdf]

    Finalised guidance Firm and market data Retail lending Published: 09/12/2016

  11. GC13/2 Dealing fairly with interest-only mortgage customers who risk being unable to repay their loan [pdf]

    Guidance consultations Published: 02/05/2013 Last modified: 30/05/2013
    The guidance is based on the findings from the firm review, as well as other industry practice information we have received; it sets out what we expect firms to do to ensure the fair treatment of customers who are unable to repay the capital sum at
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