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Showing 261 to 270 of 463 search results for fourth consumer research publication.
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TR14/18 – Complaint handling
Our supervision of firms focuses on their culture and behaviour – which can be seen in how they treat consumers. ... By understanding firms’ complaint-handling policies and processes, we wanted to see whether consumers had been put at the heart of -
FCA and PSR Boards appoint new members to decision-making committees
Ulrike Hotopp and Claire Whyley have been appointed to the FCA’s and PSR’s Competition Decisions Committees (CDCs) -
Borrowers in financial difficulty following the coronavirus pandemic - key findings
We detail our findings from our review of firms’ treatment of borrowers in financial difficulty after the pandemic. We include areas all firms must improve on. -
CP18/12 and CP18/13: Consultations on High-cost Credit and on Overdrafts
As part of our ongoing review of high-cost credit products, we are publishing our proposed rules and guidance for consultation. We have also identified a number of areas for discussion. -
PS17/14: Markets in Financial Instruments Directive II implementation – Policy Statement II
This publicationsets out our final rules on conduct issues, including research, inducements, client categorisation, best execution, the appropriateness test, taping, client assets and perimeter guidance. ... This Policy Statement covers the MiFID II -
Service standards 2018/19
The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2018/19. -
Challenges for the regulator - consumer credit, long-term savings and an ageing population
Speech by Andrew Bailey, Chief Executive at the FCA, delivered at City Banquet, Mansion House. -
Beyond disclosure for high-risk investments: slow down and think
This article explores our research into risk warnings, decision points and self-certification, published in January 2021. -
FCA concerned about problem behaviours linked to trading app design
The Financial Conduct Authority (FCA) has warned stock trading app operators to review design features, including those with game-like elements, which risk prompting consumers to take actions against their own interest. -
Occasional Paper No. 61: Robo-Advice for Borrower Repayment Decisions
This paper explains the results from a robo-advice experiment that asked consumers to make hypothetical borrower repayment decisions.