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Showing 391 to 400 of 463 search results for fourth consumer research publication.

  1. Occasional Paper No. 53: Changes in the mortgage market post 4.5 limit on loan to income ratios

    Occasional papers Published: 17/02/2020 Last modified: 17/02/2020
    Lenders have been encouraged to restrict the number of mortgages they issue with high LTI ratios following concerns over excessive and unsustainable borrowing for consumers. How has this affected allocation of mortgages and their prices?

  2. Aggregate complaints data: 2016 H1

    Data and research Published: 06/10/2016 Last modified: 23/05/2022
    The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time.

  3. FS13/2: Platforms - feedback to Chapter 4 of QCP 13/3

    Feedback statements Published: 08/10/2013 Last modified: 07/02/2022
    We are confirming the definition of ‘platform service’ following our consultation.

  4. FS20/12: Intergenerational differences: summary of responses and next steps

    Feedback statements Published: 02/05/2019 Last modified: 09/05/2024
    This feedback statement sets out our approach following the discussion paper on intergenerational differences we published last year.

  5. Implementing Technology Change

    Firms Multi-firm reviews Published: 05/02/2021 Last modified: 05/02/2021
    This review sets out the findings from our cross-Financial Services change management review which looked at how financial firms manage technology change, the impact of change failures and the practices utilised within the industry to help reduce

  6. CP13/10: Detailed proposals for the FCA regime for consumer credit

    Consultation papers Published: 03/10/2013 Last modified: 30/08/2015
    firms that are considering carry out consumer credit activities, including debt recovery agents. ... We will review all your responses and publish our feedback. You can find more information on our expected consumer credit publications in Chapter 13.

  7. Consumer investments data review April - September 2021

    Data Published: 03/03/2022 Last modified: 13/06/2023
    A summary of the FCA's work to tackle consumer harm in the investment market, between 1 April 2021 and 30 September 2021.

  8. Call for Input: Terms and definitions for services which are linked to payment accounts and subject to fees

    Feedback statements Published: 17/06/2015 Last modified: 25/08/2016
    To gain a better understanding of consumer preferences regarding terminology, we commissioned qualitative consumer research. ... Our findings informed our choice of terms and definitions. The full findings of the consumer testing are in Optimisa

  9. Occasional paper No.40: Time to act: A field experiment on overdraft alerts

    Occasional papers Published: 24/07/2018 Last modified: 24/07/2018
    As part of the high-cost credit review, the FCA wanted to understand the impact of automatically enrolling customers into just-in-time arranged overdraft alerts and early warning alerts for overdrafts and unpaid items.

  10. PS21/18: Restricting CMC charges for financial products and services claims

    Policy statements Published: 29/11/2021 Last modified: 29/11/2021
    This policy statement sets out new rules for claims management companies (CMCs). The rules restrict the fees charged by CMCs for managing claims about non-PPI financial products and services.
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