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Showing 411 to 420 of 463 search results for fourth consumer research publication.
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Occasional Paper No. 36: Sending out an SMS: The impact of automatically enrolling consumers into overdraft alerts
As part of the high-cost credit review, the FCA wanted to understand the impact of auto enrolling customers into overdraft and unpaid item (retry) alerts on customer overdrafting behaviour. -
FCA response to the independent panels’ annual reports
In line with its statutory requirement, the FCA responds to key representations made by the Panels in their respective Annual Reports. -
Occasional Paper No. 41: Price discrimination in the cash savings market: One rate, one solution?
The Cash Savings Market Study found that the cash savings market is not working effectively for many consumers. Significant amounts of easy access cash savings sit in accounts that were opened a long time ago, earning lower interest rates than those -
FCA taking assertive action to tackle harm in the consumer investments market
The FCA is taking assertive action to tackle harm in the consumer investments market, as the latest data shows it has stopped 1 in 4 firms from entering this market. -
PS21/11: General insurance pricing practices - amendments
In May 2021, we published PS21/5 which set out our final rules to address the harm we had found in our GI Pricing Practices Market Study. On 18 August, we published PS21/11, making minor changes to these rules. -
Occasional Paper No. 44: The conflict between consumer intentions, beliefs and actions to pay down credit card debt
In this study we attempt to increase credit card payments through behaviourally-informed disclosures tested in experiments across 3 UK lenders. -
FCA to consult on new rules for current account providers to publish information on service and performance
The Financial Conduct Authority (FCA) has today launched proposals to help customers make effective comparisons of the service levels available for personal current accounts and business current accounts. -
TR18/1: The fair treatment of existing interest-only mortgage customers
This report shares the findings of our thematic review into the fair treatment of existing interest-only mortgage customers by lenders. -
TR14/8 - Insurers’ management of claims – household and retail travel
Our aim has been to understand consumers’ experience at the point of claiming. ... We also found a number of areas where insurers could further increase consumer satisfaction. -
Update on our work around pensions and retirement income
Pensions and retirement income is a priority sector for the FCA. Read more about our policy work and market monitoring in this area.