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Showing 451 to 460 of 463 search results for fourth consumer research publication.
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Occasional Paper No. 10: Message received? The impact of annual summaries, text alerts and mobile apps on consumer banking behaviour
These services also appear to encourage consumers to switch without closing their original account. ... This research reinforces the importance of testing disclosures beforehand to help ensure that they effectively achieve their intended outcomes. -
Occasional Paper No. 3: How does selling insurance as an add-on affect consumer decisions?
Occasional Paper No. 3: How does selling insurance as an add-on affect consumer decisions? ... The paper also describes the results of this research, which show that the ‘add-on mechanism’ weakens consumers’ ability to discipline firms by shopping -
FCA response to FSB’s Super-Complaint - requiring personal guarantees for business loans
On 08 December 2023, we received a super-complaint from the Federation of Small Businesses (FSB). This is the first super-complaint we have received since the super-complaint regime was applied to the FCA in 2013. -
FG23/2: Guidance for firms supporting existing mortgage borrowers impacted by rising living costs
We set out the ways mortgage lenders can help customers worried about, or already struggling with, their mortgage payments because of rising living-costs. -
FS23/4: Potential competition impacts of Big Tech entry and expansion in retail financial services
We are asking for views on the potential benefits and harms from Big Tech firms’ entry and expansion into retail financial services sectors -
PS14/16: Detailed rules for the price cap on high-cost short-term credit - Including feedback on CP14/10 and final rules
On 2 January 2015, we introduced a price cap on what high-cost short-term credit lenders can charge. -
Consumer Duty implementation: good practice and areas for improvement
What firms are doing well and what they could do better. -
Insurance multi-firm review of outcomes monitoring under the Consumer Duty
Our review of insurance firm approaches to monitoring customer outcomes. -
High Court finds that 24HR Trading Academy unlawfully advised on investments and unlawfully promoted CFD trading
The High Court has delivered a summary judgement ruling that 24HR Trading Academy Limited contravened the Financial Services and Markets Act 2000 (FSMA) by providing unauthorised investment advice to consumers via WhatsApp messages. -
Three individuals convicted and sentenced to a combined 24 and a half years for 'all-or-nothing’ investment fraud
Three people have been convicted for investment fraud and sentenced to a total of 24 and a half years for their roles, in a prosecution brought by the FCA.