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General Insurance pricing practices market study
We have published the final findings of our general insurance pricing practices market study. As part of this, we set out a package of remedies to address the concerns identified. -
FCA highlights its areas of concern in financial services markets
The Financial Conduct Authority (FCA) has today published its annual Sector Views, an assessment of the risks and potential harm to consumers across financial services markets. -
Our approach to ensuring firms treat vulnerable customers fairly
Speech given by Nisha Arora, Director, Consumer and Retail Policy at the TISA Vulnerability Conference. -
CP22/23: Regulatory fees and levies: policy proposals for 2023/24
We would like your views on the way we will raise our fees from 2023/24 -
FCA review into mobile phone insurance finds examples of poor product design, unclear terms, and inadequate claims and complaints handling
The Financial Conduct Authority (FCA) has published a review focusing on the way mobile phone insurance firms design products and handle claims from customers that have lost or damaged their phone, or had it stolen. -
Can robo-advice improve borrower repayment decisions?
Analysis showing that a simple automated ‘robo-advice’ tool significantly improved borrower repayment decisions in a randomised controlled trial. -
Business interruption insurance test case: Preliminary list of affected insurers and policies - 10 June 2020 [pdf]
This is a preliminary list of policy wordings which match the 19 policy wordings within the scope of the test case. -
Information on nonfinancial misconduct and SMCR investigations - June 2022
The FCA provides data on nonfinancial misconduct and SMCR investigations. -
Business interruption test case: Ecclesiastical Insurance Office Plc and MS Amlin Underwriting Ltd skeleton argument for 2 October hearing [pdf]
This is Ecclesiastical Insurance Office Plc and MS Amlin Underwriting Ltd's skeleton argument for the consequentials hearing on 2 October 2020 in the Business Interruption test case. -
Former Swinton executives fined and banned from senior roles after insurance add-ons mis-selling
The Financial Conduct Authority (FCA) has fined three former senior executives of Swinton Group Limited (Swinton) £928,000. The FCA’s action follows previous enforcement action taken against Swinton: in 2013 it was fined £7.4m after it adopted -
Statement on non-damage BI settlements and deductions in relation to government support
Following the conclusion of the test case trial on 30 July, the FCA is currently awaiting the High Court judgment on the test case to resolve uncertainty about insurers’ liability for certain business interruption insurance policies.