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General Insurance pricing practices market study
We have published the final findings of our general insurance pricing practices market study. As part of this, we set out a package of remedies to address the concerns identified. -
Firm-level complaints data sortable table: 2023 H2
The data relates includes data from firms that report 500 or more complaints within this six month reporting period, or 1,000 or more for an annual reporting period. -
Decision Notice 2018: John Lawrence Radford [pdf]
This decision notice refers to breaches of APER 6 and APER 7 related to client money/assets in the general insurance and protection sector. Our view is that a fine and prohibition should be imposed. -
Supervisory correspondence
Find out how we communicate with the firms we supervise. -
MS18/1.2: Annex 2: Business models and financial analysis technical annex [pdf]
This annex presents the financial analysis of firms in the motor and home insurance markets conducted as part of the market study. This annex is part of the General Insurance Pricing Practices Market Study Interim Report. -
Complaints data sortable table: 2016 H2
Complaints data sortable table: 2016 H2 -
FCA value measures pilot having a positive impact
The FCA has published the second set of data in its general insurance value measures pilot. -
MS18/1.2: Annex 4: Consumer survey report [pdf]
The Financial Conduct Authority (FCA) commissioned London Economics (in association with YouGov and Kudos Research) to conduct a study of consumer behaviour, understanding and attitudes in the home and motor insurance markets. The study is part of -
FSA Firm-level complaints data 2010 H1 [xls]
FSA Firm-level complaints data 2010 H1. For firms submitting 500 or more opened complaints within their six month reporting period. Contains opened, closed, upheld and speed of closure -
FSA Firm-level complaints data 2010 H2 [xls]
FSA Firm-level complaints data 2010 H2. For firms submitting 500 or more opened complaints within their six month reporting period. Contains opened, closed, upheld and speed of closure. -
Societies cancelled in 2018 [pdf]
Read about which societies have had their registration cancelled.