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General Insurance pricing practices market study
We have published the final findings of our general insurance pricing practices market study. As part of this, we set out a package of remedies to address the concerns identified. -
Information on cyber breach incidents - August 2022
FCA provides information on cyber breach incidents. -
Apply to become a consumer credit lender or hirer
Find out how to apply to the FCA for authorisation If you want to engage in regulated activities as a lender or hirer. -
Ex-Mortgage Broker pleads guilty to 12 Criminal Offences
In a case brought by the Financial Conduct Authority (FCA) Michael Joseph James Lewis, in a plea and case management hearing at Maidstone Crown Court, pleaded guilty to ten counts of breaching the general prohibition under Section 19 of the -
Aggregate complaints data to 2021 H2 [xlsx]
Aggregate sector wide firm complaints data for 2021 H2. Including opened, closed, upheld, speed of closure and redress. -
Service standards 2019/20
The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2019/20. -
Total number of complaints continues to fall
Financial services firms recorded a 2.6% reduction in new complaints between January and June 2016 compared to the previous six months, according to new complaints data published today by the Financial Conduct Authority. The total number of -
Complaints Data Analysis: 2018 H1 [pdf]
This analysis looks at the aggregate complaints data for 2018 H1 in more depth. Including highlights, complaints over time, putting complaints into context, most complained about products, main reasons for complaints and outcomes for consumers. -
Aggregate complaints data to 2021 H1 [xlsx]
Aggregate sector wide firm complaints data for 2021 H1. Including opened, closed, upheld, speed of closure and redress. -
Complaints Data Analysis: 2017 H2 [pdf]
This analysis looks at the aggregate complaints data for 2017 H2 in more depth. Including highlights, complaints over time, putting complaints into context, most complained about products, main reasons for complaints and outcomes for consumers. -
FCA Data Bulletin issue 6 - underlying data [xlsx]