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General Insurance pricing practices market study
We have published the final findings of our general insurance pricing practices market study. As part of this, we set out a package of remedies to address the concerns identified. -
Final Notice 2019: John Chapman Insurance Consultants [pdf]
This final notice (John Chapman Insurance Consultants) refers to a failure to satisfy the suitability threshold condition (COND) and to be open and co-operative with the Authority (PRIN 11) in the General Insurance and Protection sector. We imposed -
Final Notice 2018: Global Insurance Services Limited [pdf]
This final notice refers to a failure to satisfy the suitability threshold condition (COND) and to be open and co-operative with the Authority (PRIN 11) in the Investment advisory sector, General Insurance and Protection sector and Consumer Credit. -
FCA Final Notice 2014: Stonebridge International Insurance Limited [pdf]
This final notice refers to breaches of PRIN 3 and PRIN 6 related to unfair treatment of customers, mis-selling, and culture/governance in the general insurance and protection sector. We imposed a fine and redress. -
2019 fines
This page contains information about enforcement fines published during the calendar year ending 2019. -
Data Bulletin: May 2017 - Retail intermediary sector
This issue focuses on the retail intermediary sector and provides a useful insight into the activities of these firms. -
Final Notice 2017: Bluefin Insurance Services Limited [pdf]
This final notice refers to breaches of PRIN 3 and PRIN 7 related to conflicts of interest, culture/governance and unfair treatment of customers in the general insurance and protection sector. We imposed a fine. -
Redress paid
This page provides a breakdown of redress paid for complaints upheld and not upheld by product group. -
Debt collectors and authorisation
Here we list some typical misconceptions about the way we authorise debt collectors. Then we give you the facts. -
Status disclosure: consumer credit
Find out what information consumer credit firms need to tell customers about their regulatory status. -
FCA Final Notice 2014: Castle Wildish Chartered Surveyors [pdf]
This final notice refers to breaches of PRIN 11 related to threshold conditions in the general insurance and protection sector. We imposed a withdrawal.