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General Insurance pricing practices market study
We have published the final findings of our general insurance pricing practices market study. As part of this, we set out a package of remedies to address the concerns identified. -
Final Notice 2018: Liberty Mutual Insurance Europe SE [pdf]
This final notice refers to breaches of PRIN 3, PRIN 6, SYSC, ICOBS and DISP related to complaints-handling, culture/governance and unfair treatment of customers in the general insurance and protection sector. We imposed a fine. -
FCA Data Bulletin: June 2018 [pdf]
This edition focuses on analysis of the intermediaries sector, based on data from our Retail Mediation Activities Return (RMAR). -
Client money and assets reporting
Client Assets sourcebook (CASS) medium and large firms have to complete a Client Money and Assets Return (CMAR) each month. Read more on how to submit a CMAR. -
General Insurance Pricing Practices Market Study Final Report - Annex 2: Simulation of remedy impact [pdf]
This Technical Annex presents our estimates of the impact of the proposed pricing remedy. Estimates are based on a forward-looking quantitative simulation with 2022 as the first year of the prospective remedy. -
FCA Final Notice 2013: Goldthorn Mortgage & Insurance Services Limited (In Liquidation) [pdf]
This final notice refers to breaches of TC related to threshold conditions in the general insurance and protection. We imposed a cancellation. -
General Insurance Pricing Practices Market Study Final Report - Annex 1: Detailed feedback on our Interim Report and our response [pdf]
We received over 60 responses from across the industry as well as consumer groups and individual consumers. We have carefully considered this feedback and set out further details together with our responses -
Firm specific complaints data
The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel. -
Decision Notice 2018: One Call Insurance Services Limited [pdf]
This decision notice refers to breaches of PRIN 10 and CASS related to client money/assets in the general insurance and protection sector. Our view is that a fine and restriction should be imposed. -
About our data
The FCA publishes a wide range of data. Find out about the types of data available and how often it is published. -
Information on Temporary Permission Regime (TPR) - January 2021
The FCA responds multiple questions on the Temporary Permissions Regime.