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General Insurance pricing practices market study
We have published the final findings of our general insurance pricing practices market study. As part of this, we set out a package of remedies to address the concerns identified. -
Aggregate complaints data: 2019 H1
This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2019, between 1 January and 30 July 2019. This includes the latest trends and analysis by product group. -
Insurance company complaints from Q2 2017 to date - January 2022
The FCA provides data relating to complaints about general insurance products and companies. -
Aggregate complaints data: 2021 H1
This page focuses on complaints that financial services firms reported to us during the first half (H1) of 2021, between 1 January and 30 June 2021. This includes the latest trends and analysis by product group. -
Speedy Insurance (clone of FCA authorised firm)
Speedy Insurance (clone of FCA authorised firm) is not authorised or registered by the FCA but has been targeting people in the UK, claiming to be an authorised firm. Find out why you should be wary of dealing with this unauthorised firm and how to -
FSA Q4 12/13 Number of skilled person reports commissioned [pdf]
Under the Financial Services and Markets Act, as amended by the 2012 Act, the FCA has the power to obtain a view from a third party (a ‘skilled person’) about aspects of a regulated firm's activities if it is concerned or wants further analysis. -
Final Notice 2018: Asset Trust Group (Paul Hammond trading as) [pdf]
This final notice refers to a failure to satisfy the suitability threshold condition (COND) and to be open and co-operative with the Authority (PRIN 11) in the General Insurance and Protection sector and Investment advisory sector. We imposed a -
Unauthorised mortgage broker and others ordered to pay £4m by High Court
The FCA has secured an order of £4m against an unauthorised mortgage broker and its associates who exploited vulnerable consumers. -
Outsourcing claim activities to private investigators
Understand the responsibilities of insurers for the actions of private investigators (PIs) who investigate claims. -
Appointed representatives and networks
Principals often have networks of appointed representatives (ARs). Find out how to control your networks to reduce risks to your business. -
FCA Q4 14/15 Number of skilled person reports commissioned [pdf]
Under the Financial Services and Markets Act, as amended by the 2012 Act, the FCA has the power to obtain a view from a third party (a ‘skilled person’) about aspects of a regulated firm's activities if it is concerned or wants further analysis.