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General Insurance pricing practices market study
We have published the final findings of our general insurance pricing practices market study. As part of this, we set out a package of remedies to address the concerns identified. -
Previous complaints data
Explore complaints data for previous years. -
Final Notice: Hale Financial Services Limited [pdf]
This final notice refers to a failure to satisfy the suitability threshold condition (COND) and to be open and co-operative with the Authority (PRIN 11) in the investment advisory sector. We imposed a cancellation. -
Speech: Beyond economics?
And this is not straightforward. Hence my fourth theme: challenges for the future. ... And there are more questions in this vein.Which remedies work best for which problems? -
FCA confirms measures to help insurance customers who may be suffering financial difficulties as a result of coronavirus
We confirm temporary measures to help customers who hold insurance and premium finance products and who may be in financial difficulty because of coronavirus (Covid-19) -
The FCA has fined Liberty Mutual Insurance Europe SE £5.2 million for failures in its oversight of mobile phone insurance claims and complaints handling
The Financial Conduct Authority (FCA) has fined Liberty Mutual Insurance Europe SE (Liberty) £5,280,800 for failures between 5 July 2010 and 7 June 2015 in its oversight of its mobile phone insurance claims and complaints handling processes -
Pure Protection Contracts Product Sales Data dashboard
This page provides a breakdown of pure protection product sales data from 1 January 2019 to 31 December 2023. -
Financial Lives Survey 2017: Data Tables: Volume 20 - Custom tables [xlsx]
This volume of tables contains questions on: regulated advice, general insurance cross product holdings, gender, retirement income, switching day to day accounts. The Financial Lives Survey 2017 is a tracking study designed to provide the FCA with -
Regulation - supporting vibrant markets
Speech by Martin Wheatley, CEO of the Financial Conduct Authority, delivered at the Future of Financial Services event in London. This is the text of the speech as drafted, which may differ from the delivered version. -
What makes good conduct regulation?
Speech by John Griffith Jones, Chairman at the FCA, delivered at the Cambridge Judge Business School. -
Service standards 2018/19
The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2018/19.