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General Insurance pricing practices market study
We have published the final findings of our general insurance pricing practices market study. As part of this, we set out a package of remedies to address the concerns identified. -
TR14/11 - Price comparison websites in the general insurance sector
TR14/11 - Price comparison websites in the general insurance sector. Thematic reviews First published:. ... The Competition and Markets Authority is investigating the private motor insurance market. -
Retail intermediary market interactive analysis 2020
This page provides the FCA's interactive dashboard of the intermediary sector, based on the 2020 data drawn from the Retail Mediation Activities Return (RMAR). -
Service standards 2019/20
The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2019/20. -
Aggregate complaints data charts 2013 H1 [pdf]
These charts look at total opened complaints over time, number of opened complaints by type of product and percentage change in volume of opened complaints for the ten most complained about products between second half of 2012 and the first half of -
Telesales businesses complaints - March 2021
The FCA does not process general complaints unless they are complaints directly against the FCA. It responds to the request on telesales businesses complaints. -
Andy Briscoe appointed chairman of Money Advice Service
Former Life Trust Holdings CEO Andy Briscoe has been appointed chair of the Money Advice Service. -
Aggregate complaints data charts 2013 H2 [pdf]
These charts look at total opened complaints over time, number of opened complaints by type of product, percentage change in volume of opened complaints for the ten most complained about product types between 2013 H1 and 2013 H2 and percentage of -
Aggregate complaints data charts 2016 H2 [pdf]
These charts look at highlights for 2016 H2, total complaints as a ratio of the context measure for each type of product, causes of complaints 2016 H2, complaints by product group 2016 H2, percentage of complaints upheld by product group 2016 H2, -
Business interruption insurance during the coronavirus pandemic - High Court test case
Statement on how we are engaging with policyholders and insurance intermediaries on business interruption (BI) insurance. -
Fair and effective markets review
Firms who operate in these markets therefore need to take responsibility for ensuring standards of market practice are high. ... For example, closing the gap that market abuse rules do not cover spot FX markets.