Search results
Showing 12 to 21 of 252 search results for guidance on the fair treatment of vulnerable customers.
-
Fair treatment of customers
-
Cost of living
Firms have an important role in supporting consumers struggling with higher living costs. -
Fair treatment of vulnerable consumers consultation events for firms
On 23 July 2019, we published a consultation on draft guidance for firms on the fair treatment of vulnerable customers. The draft guidance sets out our views of what firms should do, under our Principles for Businesses, to treat vulnerable -
FS21/4: Guidance for firms on the fair treatment of vulnerable customers: Feedback on GC20/3 [pdf]
FCA Feedback statement (FS21/4) on GC20/3: Guidance for firms on the fair treatment of vulnerable customers: -
Guidance for firms on the fair treatment of vulnerable customers: Feedback on GC20/3 [pdf]
This Guidance is issued under section 139A of the Financial Services and Markets Act 2000 as guidance on our Principles for Businesses (the Principles). It sets out our view of what firms should do to comply with their obligations under the -
GC19/3: Guidance for firms on the fair treatment of vulnerable customers [pdf]
Protecting vulnerable consumers is a key priority for the FCA. There are many different drivers of vulnerability, and our Financial Lives Survey showed that 50% of UK adults display one or more characteristics of being potentially vulnerable. -
GC20/3: Guidance for firms on the fair treatment of vulnerable customers [pdf]
This guidance consultation discusses the feedback the FCA received on Guidance Consultation 19/3 and seeks views on the FCA's updated draft guidance and its cost benefit analysis. -
Review of firms' treatment of customers in vulnerable circumstances
Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with characteristics of vulnerability. -
Borrowers in financial difficulty (BiFD) project – supporting those facing payment difficulties due to coronavirus – interim findings
In March 2021, we launched the BiFD project to ensure firms continue to support borrowers in financial difficulty. As part of this work, we have been monitoring, gathering insight and acting where we have identified concerns at individual firms. -
Financial Lives: The experiences of vulnerable consumers [pdf]
This research aims to enhance the FCA's understanding of the experiences of consumers who show characteristics of vulnerability. It will inform the FCA's work in relation to vulnerable consumers, including guidance for firms on the fair treatment of -
FCA asks banks to reconsider branch closures during coronavirus lockdown
Firms are reminded to consider the impact of national restrictions on compliance with the Principles, given our existing guidance on branch closures.