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Showing 122 to 131 of 252 search results for guidance on the fair treatment of vulnerable customers.
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Fair treatment of customers
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Oakam (also trading as Loal) enters administration
Oakam Ltd (trading as Oakam and Loal) was placed into administration on 24 February 2022. Andrew Tate and James Hopkirk of Kreston Reeves LLP have been appointed as joint administrators. -
FCA and Industry Working Group on interest-only mortgages
We are working with mortgage lenders and administrators to continue its work in the interest-only mortgage market. -
Financial promotions data 2023
The FCA publishes data on the number of financial promotions that it has taken action on to mitigate non-compliance with the FCA's rules. This data is for 1 January 2023 to 31 December 2023. -
Rent-to-own – update
The FCA took over the regulation of consumer credit, including the rent-to-own sector, in April 2014. -
Coronavirus (Covid-19): Information for firms on working with consumers and clients
Information for firms on the impact of coronavirus on consumers, including access to cash, accessing restricted savings and handling consumer claims. -
CashEuroNet UK LLC enters administration
On 25 October, CashEuroNet UK LLC, trading as QuickQuid, Pounds to Pocket and Onstride, was placed into administration. Chris Laverty, Trevor O’Sullivan and Andrew Charters from Grant Thornton UK LLP were appointed as Joint Administrators. -
Elevate Credit International Limited enters administration
On 29 June, Elevate Credit International Limited, trading as Sunny (and also previously under the ‘1 Monthly Loan’ and ‘Quid’ brands), was placed into administration. Edward George Boyle and David John Pike from KPMG UK LLP were appointed as -
Pensions and Retirement income: our guidance for firms
The FCA's guidance for pension providers and DB transfer advisers, as the coronavirus (Covid-19) pandemic develops. -
Lloyds Banking Group sets up redress scheme for mortgage arrears customers
Lloyds Banking Group (Lloyds) has agreed to set up a redress scheme for mortgage customers who incurred fees after they fell behind with their mortgage payments. -
FS20/6: Temporary financial relief for customers impacted by coronavirus: feedback on draft guidance for mortgages
On 22 May 2020, we published draft guidance on the fair treatment of home finance customers in temporary payment difficulty as a result of the current exceptional circumstances arising out of coronavirus (Covid-19)