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Showing 132 to 141 of 252 search results for guidance on the fair treatment of vulnerable customers.

  1. Fair treatment of customers

  2. About the FCA

    About us What we do Published: 19/04/2016 Last modified: 26/04/2024
    The FCA regulates the conduct of nearly 45,000 businesses in the UK to ensure that financial markets work well. Find out more about our role.

  3. FCA proposes update to guidance on mortgages and consumer credit repossessions

    Statements Published: 13/01/2021 Last modified: 13/01/2021
    In November 2020, we announced further support for mortgage and consumer credit borrowers experiencing payment difficulties as a result of coronavirus (Covid-19).

  4. Messages firms can give customers about investments and life assurance following market volatility

    Firms Last modified: 13/08/2021
    We are giving firms extra time to produce their annual and half-yearly reports and accounts because of the impact of coronavirus (Covid-19).

  5. The FCA announces outcome of investigation into 4 life insurance companies

    Press Releases Published: 19/09/2018 Last modified: 19/09/2018
    The Financial Conduct Authority (FCA) has today announced that its remaining investigations into firms, following its thematic review into the fair treatment of longstanding customers in the life insurance sector, have each been closed.

  6. FCA reminds consumers financially impacted by coronavirus of the support available

    Press Releases Published: 25/03/2021 Last modified: 25/03/2021
    The FCA has published finalised guidance for firms, to ensure that mortgage customers whose homes may be repossessed are treated fairly and appropriately, particularly where there are risks of harm to customers who are vulnerable, including as a

  7. Pension lifestyle investment strategies – our findings

    Multi-firm reviews Published: 14/06/2017 Last modified: 14/06/2017
    Findings from our review of life insurance companies’ pension lifestyle investment strategies.

  8. FCA tells lenders to support consumers struggling with the cost of living

    Press Releases Published: 16/06/2022 Last modified: 16/06/2022
    The Financial Conduct Authority (FCA) is today writing to more than 3,500 lenders to remind them of the standards they should meet as consumers across the country are affected by the rising cost of living. With household bills expected to continue

  9. Novaloans Ltd (trading as Cash4UNow) enters administration

    Firms in administration News stories Published: 25/10/2023 Last modified: 25/10/2023
    On 23 October 2023, Novaloans Ltd (trading as Cash4UNow) went into administration.

  10. FS20/5: Coronavirus and customers in temporary financial difficulty: guidance for insurance and premium finance firms

    Policy and guidance Feedback statements Published: 14/05/2020 Last modified: 14/05/2020
    We summarise responses to our proposals for insurance and premium finance firms on the fair treatment of customers in temporary financial difficulty.

  11. TR15/8: Quality of debt management advice

    Thematic reviews Published: 25/06/2015 Last modified: 16/08/2021
    This paper reports on the findings of the FCA's thematic review of the quality of debt management advice.