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Showing 142 to 151 of 252 search results for guidance on the fair treatment of vulnerable customers.

  1. Fair treatment of customers

  2. Credit cards (including retail revolving credit) and coronavirus: draft guidance and rules for firms

    Guidance consultations Published: 01/04/2020 Last modified: 30/11/2020
    The FCA's guidance for firms on credit cards and retail revolving credit during the coronavirus situation.

  3. Retail banking: our review of Basic Bank Accounts

    Multi-firm reviews Published: 11/02/2020 Last modified: 12/02/2020
    We have reviewed how retail banks provide information about Basic Bank Accounts.

  4. GC13/2 Dealing fairly with interest-only mortgage customers who risk being unable to repay their loan

    Guidance consultations Published: 02/05/2013 Last modified: 03/10/2016
    This guidance sets out what we expect firms to do to ensure the fair treatment of customers who are unable to repay the capital sum at the end of the term. ... The guidance sets out the FCA’s views on how firms can act in line with Principle 6 to

  5. Automated investment services - our expectations

    Multi-firm reviews Published: 21/05/2018 Last modified: 07/05/2024
    The FCA carried out two reviews, the first looking at firms offering automated online discretionary investment management and the second looked at firms providing retail investment advice exclusively through automated channels. The FCA reports back

  6. Short Term Finance Ltd enters Creditors Voluntary Liquidation

    News stories Published: 24/01/2023 Last modified: 24/01/2023
    Customers who have questions should contact Moorfields Advisory Limited, the Joint Liquidators.

  7. Keeping up with the credit sector: the FCA’s view on the market today

    Speeches Published: 30/03/2017 Last modified: 30/03/2017
    Speech by Jonathan Davidson, Director of Supervision – retail and authorisations at the FCA, at Credit Summit in London.

  8. FCA and Industry Working Group on interest-only mortgages: terms of reference

    Mortgages Published: 21/02/2024 Last modified: 21/02/2024
    We are forming a working group to support and inform our review of existing interest-only guidance as well helping our understanding on how interest-only borrowers are currently treated.

  9. A to Z of financial terms - Guidance on the fair treatment of vulnerable customers

    Consumers Published: 20/03/2023 Last modified: 20/03/2023
    A to Z of financial services to help you understand financial and legal terms.

  10. FCA publishes review of business interruption insurance claims handling

    Press Releases Published: 04/10/2022 Last modified: 04/10/2022
    The FCA publishes the latest BI data and sets out examples of good practice and where insurance firms have fallen short of expectations in their handling of BI claims.

  11. The growth of the UK credit card market

    Speeches Published: 03/04/2014 Last modified: 03/04/2014
    Speech by Martin Wheatley, Chief Executive, the FCA, at Credit Today's Credit Summit, London. This is the text of the speech as drafted, which may differ from the delivered version.