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Showing 152 to 161 of 252 search results for guidance on the fair treatment of vulnerable customers.
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Fair treatment of customers
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FCA provides update on support for consumers impacted by coronavirus
The FCA has provided an update on mortgages tailored support guidance for consumers impacted by coronavirus. -
Good conduct and market integrity
Speech by Martin Wheatley, CEO, the FCA, at the General Insurance conference, London. This is the text of the speech as drafted, which may differ from the delivered version. -
Payments after PSD2: evolution or revolution
Speech delivered by Karina McTeague, Director of Retail Banking Supervision at the FCA, at the Pay360 Conference. -
Overdraft repeat use: good practice and areas of concern
We asked all firms that provide overdrafts to personal account customers to share with us their overdraft repeat use strategies. We reviewed these strategies and set out our findings. -
Consumer Duty: Findings from our review of fair value frameworks
Read the findings of our review into firms’ approaches to fair value assessments under the Consumer Duty. -
The hidden cost of domestic financial abuse: working together to improve outcomes
Domestic financial abuse has a huge impact on the lives of those who experience it. -
Curo Transatlantic Limited enters administration with Pre-Pack Sale
On 25 February 2019 Curo Transatlantic Limited (CTL), trading as Wage Day Advance and Juo Loans, placed themselves into administration. -
Consumer credit research: debt management
Read our research to understand the debt management market and the people that use it. -
FG13/7 - Dealing fairly with interest-only mortgage customers who risk being unable to repay their loan
In May 2013, we consulted on guidance about dealing fairly with interest-only mortgage customers who risk being unable to repay their loan. -
Product value and coronavirus: draft guidance for insurance firms
FCA guidance on our expectations for insurance firms to consider the value of their products in the coronavirus situation.