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Showing 162 to 171 of 252 search results for guidance on the fair treatment of vulnerable customers.

  1. Fair treatment of customers

  2. Hamsard 3225 Limited (trading as CLC Finance) enters administration

    News stories Published: 08/08/2023 Last modified: 08/08/2023
    On 8 August 2023 Hamsard 3225 Limited entered into administration. Robert Maxwell and Julian Pitts of Begbies Traynor (Central) LLP were appointed joint administrators.

  3. Realising the benefits of purposeful leadership

    Speeches Published: 01/11/2018 Last modified: 01/11/2018
    Speech by Jonathan Davidson, Director of Supervision – Retail and Authorisations at the FCA, delivered at the CCTA 2018 Conference, Nottingham.

  4. FCA finalises its expectation for firms on maintaining access to cash for customers

    Press Releases Published: 14/09/2020 Last modified: 18/09/2020
    The FCA has set out its expectations for the steps firms should take when considering closing branches or ATMs, or converting a free to use ATMs to pay to use.

  5. Financial promotions data 2022

    Data Published: 03/02/2023 Last modified: 03/02/2023
    The FCA publishes data on the number of financial promotions that it has taken action on to mitigate non-compliance with the FCA's rules. This data is for January 2022 to 31 December 2022.

  6. SD Taylor Limited (trading as ‘Loans at Home’) enters Administration

    News stories Published: 16/03/2022 Last modified: 16/03/2022
    On 15 March 2022 SD Taylor Limited (trading as ‘Loans at Home’) was placed into administration. Chris Laverty, Trevor O’Sullivan and Andrew Charters of Grant Thornton UK LLP were appointed as Joint Administrators.

  7. FS20/14: Mortgages and coronavirus: additional guidance for firms – feedback on draft guidance for mortgages

    Feedback statements Published: 14/09/2020 Last modified: 14/09/2020
    Our guidance published in June 2020 will continue to provide support for those impacted by coronavirus until 31 October 2020 – with consumers able to take a first or second 3 month payment deferral until this date.

  8. Ageing population and financial services

    Occasional papers Published: 21/09/2017 Last modified: 21/09/2017
    In September 2017, we published our Occasional Paper, outlining the findings from a project that explored how the ageing population would impact the financial services industry. 

  9. FCA contacting 16,000 customers of debt management firm, PDHL

    Press Releases Published: 10/03/2016 Last modified: 11/03/2016
    FCA contacting 16,000 customers of debt management firm, PDHL. Press Releases First published:. ... The FCA was concerned about the firm’s treatment of its customers.

  10. FCA response to the Davis Review

    Statements Published: 10/12/2014 Last modified: 10/12/2014
    announcement of proposed supervisory work on the fair treatment of long standing customers in life insurance. ... We have informed staff of the revised policies and guidance. We have begun central training about these revised procedures for all managers

  11. Greenlight Credit Limited (trading as Varooma) enters administration

    News stories Published: 04/05/2022 Last modified: 26/05/2022
    On 3 May 2022, Greenlight Credit Limited, trading as Varooma, went into administration. Martin Charles Armstrong and Andrew Richard Bailey of Turpin Barker Armstrong were appointed as Joint Administrators.