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Showing 22 to 31 of 253 search results for guidance on the fair treatment of vulnerable customers.
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Fair treatment of customers
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New guidance to help firms do more for vulnerable consumers
The FCA has set out new best practice guidance for firms to do more to protect vulnerable consumers. -
Firms
Tasks for regulated firms and authorisation information for new firms -
Our approach to consumers
Our Approach to Consumers sets out how we use our powers and tools to protect consumers of financial services, in line with our consumer protection objective. -
Retail banking Consumer Duty multi-firm work
The findings from the FCA's Retail Banking Consumer Duty Multi-Firm work. -
FCA and PSR respond to announcement from Cash Action Group (CAG)
We respond to the Cash Action Group’s (CAG) announcement that retail banks and building societies will create an independent body to assess the needs of local communities and direct cash solutions. -
Funeral plan providers and intermediaries
The FCA regulates the pre-paid funeral plans sector. See all our resources for firms. -
Our approach to ensuring firms treat vulnerable customers fairly
Speech given by Nisha Arora, Director, Consumer and Retail Policy at the TISA Vulnerability Conference. -
Consumer Duty implementation: good practice and areas for improvement
What firms are doing well and what they could do better. -
Acting flexibly and treating customers fairly in the face of a pandemic
Speech on the FCA’s priorities for the credit market, by Jonathan Davidson, Executive Director of Supervision – Retail and Authorisations. -
Supporting material for applications by consumer credit, mortgage and other consumer finance firms
If you're applying to be authorised by the FCA, find out what supporting material to include in your application and how to prepare everything.