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Showing 212 to 221 of 252 search results for guidance on the fair treatment of vulnerable customers.

  1. Fair treatment of customers

  2. FCA to require insurance firms to publish details of last year’s premium

    Press Releases Published: 03/12/2015 Last modified: 03/12/2015
    guidance that firms maintain records of past premiums. The FCA is also reminding firms of their obligations to treat customers fairly, and to consider how their approach to renewal pricing in ... general, and the treatment of long-standing customers in

  3. Assessing the value of financial advice

    Speeches Published: 04/12/2017 Last modified: 11/04/2018
    Speech by Megan Butler, Director of Supervision - Investment, Wholesale and Specialists at the FCA, delivered to The Personal Investment Management and Financial Advice Association (PIMFA) in London.

  4. A financial system to support the recovery

    Speeches Published: 16/06/2020 Last modified: 16/06/2020
    Speech by Charles Randell, Chair of the FCA, to a virtual roundtable of bank chairs hosted by UK Finance.

  5. How we can help consumers cope during the cost of living squeeze

    Blogs Published: 06/02/2023 Last modified: 06/02/2023
    In this blog, Sheldon Mills discusses the ways we can help consumers, and how we ensure customer protection when faced with financial challenges arising from the cost of living.

  6. The risks of token regulation

    Speeches Published: 06/09/2021 Last modified: 06/09/2021
    Speech by Charles Randell, Chair of the FCA and PSR, to the Cambridge International Symposium on Economic Crime

  7. Getting affordability right in consumer credit

    Speeches Published: 15/03/2018 Last modified: 15/03/2018
    Speech by Jonathan Davidson, Director of Supervision – Retail and Authorisations at the FCA, at Credit Summit, London.

  8. FS20/15: Consumer credit (including overdrafts) and coronavirus: Additional guidance for firms - Feedback on draft guidance

    Feedback statements Published: 30/09/2020 Last modified: 30/09/2020
    Our guidance published in July 2020 will continue to provide support for those impacted by coronavirus until 31 October 2020. 

  9. FS20/13: Coronavirus and customers in temporary financial difficulty: feedback on draft updated guidance for insurance and premium finance firms

    Policy and guidance Feedback statements Published: 11/08/2020 Last modified: 20/08/2020
    We summarise the feedback we received on our proposed measures for insurance and premium finance firms, and our response.

  10. Former Swinton executives fined and banned from senior roles after insurance add-ons mis-selling

    Press Releases Published: 05/11/2014 Last modified: 29/11/2021
    The Financial Conduct Authority (FCA) has fined three former senior executives of Swinton Group Limited (Swinton) £928,000. The FCA’s action follows previous enforcement action taken against Swinton: in 2013 it was fined £7.4m after it adopted

  11. The FCA publishes report into mortgage lenders’ arrears management and forbearance

    Press Releases Published: 25/02/2014 Last modified: 29/11/2021
    In a review of lenders’ approaches to mortgage arrears management, the Financial Conduct Authority (FCA) found firms had improved practices, placing greater emphasis on the need to treat customers fairly, but identified areas on which the industry