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Showing 222 to 231 of 252 search results for guidance on the fair treatment of vulnerable customers.

  1. Fair treatment of customers

  2. Mortgage lending & administration data items: FAQs

    Tasks for regulated firms Published: 06/05/2016 Last modified: 13/06/2022
    Mortgage lending & administration data items: FAQs

  3. Financial promotions quarterly data 2024 Q1

    Data Published: 26/04/2024 Last modified: 26/04/2024
    We publish data on the number of financial promotions that it has taken action on to mitigate non-compliance with the our rules. This data is for 1 January 2024 and 31 March 2024.

  4. The future of pensions: act today to plan for tomorrow

    Speeches Published: 13/03/2024 Last modified: 13/03/2024
    Speech by Nikhil Rathi delivered at JP Morgan Pensions and Savings Symposium

  5. Building our societies through lending and savings

    Speeches Published: 09/05/2024 Last modified: 09/05/2024
    Speech by Emily Shepperd, FCA Chief Operating Officer at the Building Societies Annual Conference

  6. The equity release sales and advice process: key findings

    Firms Multi-firm reviews Published: 17/06/2020 Last modified: 17/06/2020
    Key findings from our exploratory work on later life lending, where we considered the borrowing opportunities available to consumers aged 55 and over, focusing on lifetime mortgages.

  7. Rent-to-own provider BrightHouse to provide over £14.8 million in redress to around 249,000 customers

    Press Releases Published: 24/10/2017 Last modified: 24/10/2017
    Following engagement with the FCA, BrightHouse has committed to pay over £14.8 million (in the form of cash payments and balance adjustments) to 249,000 customers in respect of 384,000 agreements for lending which may not have been affordable and

  8. FCA fines Lloyds Bank, Bank of Scotland and The Mortgage Business £64,046,800 for failures in mortgage arrears handling

    Press Releases Published: 11/06/2020 Last modified: 11/06/2020
    The FCA has fined Lloyds Bank, Bank of Scotland and The Mortgage Business £64,046,800 for failures in mortgage arrears handling. The banks estimate they will have paid £300 million in customer redress. The redress programme is nearly complete.

  9. FCA analysis reveals there are fewer than 1 million interest-only mortgages outstanding

    Press Releases Published: 15/08/2023 Last modified: 15/08/2023
    The number of interest-only (750,000) and part-interest-only (245,000) mortgages has halved since 2015, new FCA analysis has found

  10. Call of Duty: How putting customers front and centre will help industry innovate

    Speeches Published: 22/02/2023 Last modified: 17/11/2023
    Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at the 'Countdown to Implementation of the Consumer Duty' event.

  11. Credit cards (including retail revolving credit) and coronavirus: temporary guidance for firms

    Finalised guidance Published: 09/04/2020 Last modified: 13/01/2022
    FCA publishes temporary guidance on credit cards during the coronavirus situation