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Showing 232 to 241 of 252 search results for guidance on the fair treatment of vulnerable customers.

  1. Fair treatment of customers

  2. Penalties, remediation, and our General Principles

    Speeches Published: 13/02/2020 Last modified: 13/02/2020
    FCA Executive Director of Enforcement and Market Oversight, delivered this speech on financial penalties at the City & Financial Global Ltd event, London.

  3. Cryptoasset AML / CTF regime: feedback on good and poor quality applications

    Tasks for firms Published: 22/03/2023 Last modified: 03/07/2024
    Feedback on good and poor quality applications made to the FCA under money laundering regulations.

  4. Lloyds Banking Group fined £117m for failing to handle PPI complaints fairly

    Press Releases Published: 05/06/2015 Last modified: 05/06/2015
    Due to poor customer contact processes, some customers may not have had an opportunity to provide further evidence needed for complaint handlers to reach a fair outcome for their complaint. ... Lloyds has made significant progress towards the fairer

  5. TR14/3 - Thematic Review - Mortgage lenders’ arrears management and forbearance

    Thematic reviews Published: 25/02/2014 Last modified: 30/11/2021
    This report summarises the key findings of our thematic review of mortgage lenders’ arrears management and forbearance.

  6. FCA publishes review into unsecured credit market

    Press Releases Published: 02/02/2021 Last modified: 02/02/2021
    We have published a report on change and innovation in the unsecured consumer credit market following a Review by former Interim Chief Executive, Christopher Woolard CBE

  7. Consumer Investments Strategy - 2 Year Update

    Corporate documents Published: 08/12/2023 Last modified: 13/05/2024
    The FCA provides a 2 year update on its progress against the workstreams and outcomes it committed to in its Consumer Investments Strategy in September 2021.

  8. FCA fines Yorkshire Building Society £4,135,600 for failings in dealing with customers in mortgage arrears

    Press Releases Published: 29/10/2014 Last modified: 29/10/2014
    By allowing cases to drift without agreement, YBS’s actions meant that customers in vulnerable circumstances risked falling into further financial difficulty.”. ... The investigation found that insufficient training and fragmented guidance meant that

  9. Rules that apply to firms in SRO and fund operators in the TMPR

    Firms Focus areas Published: 19/08/2020 Last modified: 02/01/2024
    We summarise the rules that apply to firms in the temporary permissions regime (TPR) and fund operators in the temporary marketing permissions regime (TMPR).

  10. Morses Club Limited and Shelby Finance Ltd (trading as Dot Dot Loans) enter administration

    News stories Published: 20/11/2023 Last modified: 20/11/2023
    Morses Club Limited and its wholly owned subsidiary Shelby Finance Ltd (trading as Dot Dot Loans) have entered administration.

  11. Consumers struggling to understand structured products as Financial Conduct Authority calls for improvements from firms

    Press Releases Published: 05/03/2015 Last modified: 25/11/2021
    A behavioural economics research paper published today by the Financial Conduct Authority (FCA) has found that many consumers overestimate the expected returns on structured deposits.