Search results

Showing 32 to 41 of 252 search results for guidance on the fair treatment of vulnerable customers.

32. Fair treatment of customers

33. Firm handling of complaints during coronavirus

    Firms Published: 01/05/2020 Last modified: 12/05/2021
    Find out about how firms should handle complaints during coronavirus.

34. FCA warns insurers about support provided to struggling customers

    Press Releases Published: 03/07/2023 Last modified: 03/07/2023
    ADD text

35. Maturing dormant Child Trust Fund accounts

    Investment managers Published: 09/11/2020 Last modified: 09/11/2020
    Information for Child Trust Fund (CTF) providers on the treatment of dormant accounts at maturity, including legislative changes and how to apply for a modification by consent if a client can’t be contacted.

36. Mortgage Prisoner Review

    News stories Published: 29/11/2021 Last modified: 29/11/2021
    Our Mortgage Prisoner Review has been laid before parliament, providing data for borrowers to consider whether there are practical and proportionate solutions that can help them.

37. Branch and ATM closures or conversions; good practice and areas for improvement

    Data Published: 23/02/2022 Last modified: 25/01/2023
    Find out more about the good and poor practice the FCA has seen when supervising firms planning branch or ATM closures or conversions.

38. FCA tells banks to improve treatment of struggling small business borrowers

    Press Releases Published: 12/07/2022 Last modified: 12/07/2022
    Follow a review of collection practices, the FCA tells banks they must treat small business customers fairly when collecting and recovering debts.

39. Citizens Advice supercomplaint to the CMA - update

    News stories Published: 09/01/2020 Last modified: 09/01/2020
    The Competition and Markets Authority (CMA) published its response to the Citizens Advice super-complaint on the loyalty penalty in December 2018, making several cross-cutting and market-specific recommendations in the cash savings, home insurance

40. FG20/3: Branch and ATM closures or conversions

    Finalised guidance Published: 14/09/2020 Last modified: 11/10/2022
    This guidance sets out our expectation that firms should consider the impact of a planned closure or conversion of branches or ATMs on their customers’ everyday banking needs.

41. Nikhil Rathi – APM opening remarks 2022

    Speeches Published: 12/10/2022 Last modified: 12/10/2022
    Opening remarks by Nikhil Rathi, Chief Executive of the FCA delivered at the FCA's 2022 Annual Public Meeting.

42. Supporting consumers with pension transfers

    Published: 30/08/2023 Last modified: 30/08/2023
    Read how firms should support consumers with characteristics of vulnerability when providing pension transfer advice.