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Showing 52 to 61 of 252 search results for guidance on the fair treatment of vulnerable customers.
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Fair treatment of customers
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FCA highlights concerns when credit firms allow repeat borrowing
The FCA has today published the findings of a review into relending by firms that offer high-cost credit. -
FCA regulation of consumer credit – during the pandemic and beyond
Speech by Nisha Arora, Director of Consumer and Retail Policy, given at the Finance & Leasing Association conference -
Our approach to supervision
Our approach to supervision sets out how we carry out our regulatory oversight. It is designed to help firms, consumers and markets understand how we work, and fulfil our accountability to Parliament and to the public. -
Statement on certain FCA work in light of coronavirus and changing market conditions
We are providing an update on work that we intend to either stop or postpone in light of the ongoing impact of coronavirus and economic conditions. These changes will allow us to focus our resources on the most urgent work where we can make the most -
Cost of Living: good and poor practice in the general insurance market
We have reviewed how home and motor insurers are supporting customers in financial difficulty and handling claims. We found examples of good practice, but also areas where firms need to improve. -
Diversity and inclusion: Our role as a regulator
We want to see greater levels of diversity and inclusion across the UK financial sector. Read about the work the FCA is doing to drive change in this area. -
Our approach to competition
The FCA promotes effective competition in the interests of consumers. -
Anti-fraud controls and complaint handling in firms (with a focus on APP Fraud)
This publication sets out the key findings from our review of how firms mitigate the risks of APP fraud and fraud attacks more broadly. -
Building a common language in the mortgage market
Speech by Linda Woodall, Director of Mortgages and Consumer Lending FCA at the Council of Mortgage Lenders (CML) - Mortgage Industry Conference and Exhibition. This is the text of the speech as drafted, which may differ from the delivered version. -
Business Plan 2023/24
The FCA's Business Plan details the work it will do over the next 12 months to help deliver the commitments in its Strategy.