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Showing 82 to 91 of 252 search results for guidance on the fair treatment of vulnerable customers.

  1. Fair treatment of customers

  2. GC16/6: The fair treatment of mortgage customers in payment shortfall: impact of automatic capitalisations [pdf]

    Guidance consultations Published: 19/10/2016
    We are consulting on new guidance on the treatment of customers with mortgage payment shortfalls. The guidance covers remediation for mortgage customers who may have been affected by the way firms calculate these customers’ monthly mortgage

  3. FG17/4: The fair treatment of mortgage customers in payment shortfall: impact of automatic capitalisation [pdf]

    Finalised guidance Published: 24/04/2017
    We are publishing finalised guidance on the treatment of customers with mortgage payment shortfalls. The guidance covers remediation for mortgage customers who may have been affected by the way firms calculate these customers’ monthly mortgage

  4. FG16/8: Fair treatment of long-standing customers in the life insurance sector [pdf]

    Finalised guidance Firm and market data Retail lending Published: 09/12/2016

  5. GC13/2 Dealing fairly with interest-only mortgage customers who risk being unable to repay their loan [pdf]

    Guidance consultations Published: 02/05/2013 Last modified: 30/05/2013
    The guidance is based on the findings from the firm review, as well as other industry practice information we have received; it sets out what we expect firms to do to ensure the fair treatment of customers who are unable to repay the capital sum at

  6. FS20/5: Coronavirus and customers in temporary financial difficulty: guidance for insurance and premium finance firms [pdf]

    Feedback statements Published: 14/05/2020
    We summarise feedback we received on our proposed measures - and our response - for insurance and premium finance firms on the fair treatment of customers in temporary financial difficulty as a result of coronavirus (Covid-19)

  7. FG17/4: Summary of feedback received [pdf]

    Finalised guidance Published: 24/04/2017
    A summary of feedback we received to GC16/6: The fair treatment of mortgage customers in payment shortfall: impact of automatic capitalisations.

  8. Buildings insurance for leasehold properties

    Firms General insurers and insurance intermediaries Published: 30/04/2021 Last modified: 30/04/2021
    Our expectations of regulated firms when arranging and providing fair value buildings insurance for leasehold apartment buildings.

  9. Impact assessment: Finalised Guidance FG16/8 Fair treatment of long-standing customers in the life insurance sector and Thematic Review TR16/2 Fair treatment of long-standing customers in the life insurance sector [pdf]

    Impact assessments Published: 23/06/2017 Last modified: 23/06/2017
    This impact assessment relates to Finalised Guidance FG16/8 and Thematic Review TR16/2. It has been verified by the Regulatory Policy Committee.

  10. Sample business plan

    Firm authorisation Published: 25/10/2023 Last modified: 25/10/2023
    If you're applying to be authorised by the FCA, learn what to include in your regulatory business plan (RBP).

  11. TR19/3: Review of the fair treatment of with-profits customers

    Thematic reviews Published: 25/04/2019 Last modified: 24/06/2019
    We commenced our review with an assessment of all the areas across the with-profits market where there is potential for customer harm. After identifying those areas we regard as presenting the highest potential for customer harm, we conducted a