Filter results
Filter by document type
Filter by year
Sort by:

Search results

Showing 12 to 21 of 99 search results for guiding firms on the fair treatment of vulnerable customers.

  1. Fair treatment of customers

  2. Cost of living

    Last modified: 04/07/2023
    Firms have an important role in supporting consumers struggling with higher living costs.

  3. Review of firms' treatment of customers in vulnerable circumstances

    News stories Published: 15/03/2024 Last modified: 15/03/2024
    Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with characteristics of vulnerability.

  4. Finalised Guidance on the fair treatment of vulnerable customers - FAQs [pdf]

    Documents Published: 19/07/2021
    Our Guidance provides clarity on what firms should do to

  5. Fair treatment of vulnerable consumers consultation events for firms

    Events Last modified: 15/08/2019
    On 23 July 2019, we published a consultation on draft guidance for firms on the fair treatment of vulnerable customers. The draft guidance sets out our views of what firms should do, under our Principles for Businesses, to treat vulnerable

  6. Guidance for firms on the fair treatment of vulnerable customers: Feedback on GC20/3 [pdf]

    Finalised guidance Published: 23/02/2021
    This Guidance is issued under section 139A of the Financial Services and Markets Act 2000 as guidance on our Principles for Businesses (the Principles). It sets out our view of what firms should do to comply with their obligations under the

  7. GC19/3: Guidance for firms on the fair treatment of vulnerable customers [pdf]

    Guidance consultations Published: 23/07/2019 Last modified: 23/07/2019
    Protecting vulnerable consumers is a key priority for the FCA. There are many different drivers of vulnerability, and our Financial Lives Survey showed that 50% of UK adults display one or more characteristics of being potentially vulnerable.

  8. GC20/3: Guidance for firms on the fair treatment of vulnerable customers [pdf]

    Guidance consultations Published: 29/07/2020 Last modified: 02/12/2020
    This guidance consultation discusses the feedback the FCA received on Guidance Consultation 19/3 and seeks views on the FCA's updated draft guidance and its cost benefit analysis.

  9. Financial Lives: The experiences of vulnerable consumers [pdf]

    Financial Lives Published: 29/07/2020
    This research aims to enhance the FCA's understanding of the experiences of consumers who show characteristics of vulnerability. It will inform the FCA's work in relation to vulnerable consumers, including guidance for firms on the fair treatment of

  10. Firms

    Firms Last modified: 27/07/2022
    Tasks for regulated firms and authorisation information for new firms

  11. Buildings insurance for leasehold properties

    Firms General insurers and insurance intermediaries Published: 30/04/2021 Last modified: 30/04/2021
    Our expectations of regulated firms when arranging and providing fair value buildings insurance for leasehold apartment buildings.