Filter results
Filter by document type
Filter by year
Sort by:

Search results

Showing 22 to 31 of 99 search results for guiding firms on the fair treatment of vulnerable customers.

  1. Fair treatment of customers

  2. FCA asks banks to reconsider branch closures during coronavirus lockdown

    Statements Published: 28/01/2021 Last modified: 28/01/2021
    Firms are reminded to consider the impact of national restrictions on compliance with the Principles, given our existing guidance on branch closures. 

  3. Sample business plan

    Firm authorisation Published: 25/10/2023 Last modified: 25/10/2023
    If you're applying to be authorised by the FCA, learn what to include in your regulatory business plan (RBP).

  4. New guidance to help firms do more for vulnerable consumers

    Press Releases Published: 29/07/2020 Last modified: 25/09/2020
    The FCA has set out new best practice guidance for firms to do more to protect vulnerable consumers.

  5. Funeral plan providers and intermediaries

    Funeral plan providers and intermediaries Last modified: 13/03/2023
    The FCA regulates the pre-paid funeral plans sector. See all our resources for firms.

  6. Borrowers in financial difficulty (BiFD) project – supporting those facing payment difficulties due to coronavirus – interim findings

    Focus areas Published: 18/01/2022 Last modified: 03/11/2022
    In March 2021, we launched the BiFD project to ensure firms continue to support borrowers in financial difficulty. As part of this work, we have been monitoring, gathering insight and acting where we have identified concerns at individual firms.

  7. FCA publishes finalised guidance for the fair-treatment of closed-book customers

    Press Releases Published: 09/12/2016 Last modified: 09/12/2016
    The Financial Conduct Authority (FCA) has today published its finalised guidance providing firms with detailed information on the actions they should be taking in order to treat their closed-book customers fairly. The FCA wants to ensure that

  8. Our approach to consumers

    Corporate documents Published: 19/03/2024 Last modified: 19/03/2024
    Our Approach to Consumers sets out how we use our powers and tools to protect consumers of financial services, in line with our consumer protection objective.

  9. Statement on RBS GRG report publication

    Statements Published: 08/12/2017 Last modified: 08/12/2017
    Report following the independent review of Royal Bank of Scotland’s (RBS) treatment of small and medium-sized enterprise (SME) customers transferred to its Global Restructuring Group (GRG). ... We, as a regulator, would expect the same rigour and

  10. Mortgage Prisoner Review

    News stories Published: 29/11/2021 Last modified: 29/11/2021
    Our Mortgage Prisoner Review has been laid before parliament, providing data for borrowers to consider whether there are practical and proportionate solutions that can help them.

  11. Our approach to ensuring firms treat vulnerable customers fairly

    Speeches Published: 05/03/2020 Last modified: 06/03/2020
    Speech given by Nisha Arora, Director, Consumer and Retail Policy at the TISA Vulnerability Conference.