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Showing 62 to 71 of 99 search results for guiding firms on the fair treatment of vulnerable customers.
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Fair treatment of customers
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Insurance providers warned not to undervalue cars or other insured items when settling claims
Insurance firms have been warned not to undervalue cars and other insured items when settling insurance claims especially during the cost of living squeeze. -
Has the industry improved ten years on?
Speech by Mark Steward, Director of Enforcement and Market Oversight at the FCA, delivered at the Banking Litigation & Regulation Forum 2018. -
Coronavirus linked forbearance: key findings
We set out our findings from our review, where we considered mortgage and consumer credit firms' implementation of Tailored Support Guidance since November 2020 and the operational readiness of firms to support customers in financial difficulty. -
Financial watchdog consults about protections for insurance customers in financial difficulty
The FCA is proposing to update guidance, introduced during the Covid-19 pandemic, to support insurance customers in financial difficulty. -
Building a common language in the mortgage market
Speech by Linda Woodall, Director of Mortgages and Consumer Lending FCA at the Council of Mortgage Lenders (CML) - Mortgage Industry Conference and Exhibition. This is the text of the speech as drafted, which may differ from the delivered version. -
Supporting material for applications by consumer credit, mortgage and other consumer finance firms
If you're applying to be authorised by the FCA, find out what supporting material to include in your application and how to prepare everything. -
Consumer Duty: Findings from our review of fair value frameworks
Read the findings of our review into firms’ approaches to fair value assessments under the Consumer Duty. -
FS19/04: Fair Pricing in Financial Services: summary of responses and next steps
This Feedback Statement (FS) follows the publication of our Discussion Paper (DP) on Fair Pricing in Financial Services in October 2018. -
Cost of Living: good and poor practice in the general insurance market
We have reviewed how home and motor insurers are supporting customers in financial difficulty and handling claims. We found examples of good practice, but also areas where firms need to improve. -
Anti-fraud controls and complaint handling in firms (with a focus on APP Fraud)
This publication sets out the key findings from our review of how firms mitigate the risks of APP fraud and fraud attacks more broadly.