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Showing 1 to 10 of 639 search results for identification and treatment.

1. FCA outcomes and metrics

   Data Published: 02/04/2022 Last modified: 01/07/2024
   The FCA is committed to being clear about how it is accountable for its progress. On this page the FCA sets out its outcomes and the metrics it will use to measure them.

2. Retail banking: our review of Basic Bank Accounts

   Multi-firm reviews Published: 11/02/2020 Last modified: 12/02/2020
   We have reviewed how retail banks provide information about Basic Bank Accounts.

3. Fair treatment of customers

   Tasks for regulated firms Published: 12/05/2015 Last modified: 15/02/2023
   All firms must be able to show consistently that fair treatment of customers is at the heart of their business model. Learn more about what is expected.

4. FCA announces changes to open banking identification requirements

   Statements Published: 03/11/2020 Last modified: 03/11/2020
   The FCA has announced changes to limit the risk of disruption to open banking services after Brexit.

5. Review of firms' treatment of customers in vulnerable circumstances

   News stories Published: 15/03/2024 Last modified: 15/03/2024
   Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with characteristics of vulnerability.

6. Ensuring the fair treatment of customers in vulnerable circumstances

   Firms Published: 16/06/2022 Last modified: 16/06/2022
   The positive steps firms have taken to embed FCA guidance and the areas where we expect to see improvement.

7. FCA launches review of treatment of Politically Exposed Persons

   Press Releases Published: 05/09/2023 Last modified: 05/09/2023
   The FCA has today set out issues it will consider as part of a review of the treatment of domestic Politically Exposed Persons (PEPs) by financial services firms.

8. TR15/10: Fair treatment for consumers who suffer unauthorised transactions

   Thematic reviews Published: 28/07/2015 Last modified: 28/07/2015
   TR15/10: Fair treatment for consumers who suffer unauthorised transactions. Thematic reviews First published:. ... They also face obstacles when remembering multiple PINs (Personal Identification Numbers) and/or passwords in relation to their account(s),

9. FCA puts the spotlight on debt management firms

   Press Releases Published: 15/03/2019 Last modified: 15/03/2019
   The Financial Conduct Authority (FCA) has today published its second thematic review of the debt management sector, looking at commercial and not-for-profit firms that provide debt advice and administer debt management plans to help customers deal

10. FCA launches guidance for firms on the fair treatment of vulnerable customers

    Press Releases Published: 23/02/2021 Last modified: 26/02/2021
    The Financial Conduct Authority (FCA) has published final guidance clarifying its expectations of firms on the fair treatment of vulnerable customers.